Customer Care Executive

3 weeks ago


Gurgaon District Haryana, India Encore Modular Furniture Pvt Ltd Full time

**Job Overview**:
We are seeking a highly motivated and customer-focused Customer Care Executive to join our team. The Customer Care Executive will be responsible for providing exceptional customer service, handling customer inquiries and complaints, and ensuring customer satisfaction.

**Key Responsibilities**:
Provide timely and accurate responses to customer inquiries and complaints.

Escalate complex issues to the appropriate department or manager.

Ensure customer satisfaction by resolving issues in a timely and efficient manner.

Identify and recommend process improvements to enhance the customer experience.

Keep accurate and up-to-date records of customer interactions and transactions.

Stay up-to-date on product and service offerings, pricing, and promotions.

Process customer orders, returns, and exchanges.

Collaborate with other departments to ensure the successful delivery of products and services to customers.

**Qualifications**:
Minimum of 2 years of experience in customer service or related fields.

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making skills.

Ability to handle multiple tasks and prioritize effectively.

Ability to work independently and in a team environment.

Strong attention to detail.

Proficient in Microsoft Office and customer service software.

Knowledge of CRM software is a plus.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 2 years (required)
- total work: 1 year (preferred)
- Customer service: 2 years (required)

**Language**:

- Hindi (preferred)
- English (preferred)



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