Process Executive
1 month ago
FULL-TIME- PUNE- 6 MONTHS TO 1 YEAR**Department**:Customer Experience Team
**Title**: Process Executive
**Reporting To**: Team Lead
**Shift Timing**: 24/7 (5 days, rotating shifts and Week-off)
**Language**: Proficient in Hindi & English (verbal & written both)
**Job Location**: Pune Work from Office
**Experience**:6 Months to 1 Year
**Detail of Job Responsibility**:
**Accountability**
- Handle Cancellation, Refund, Re-issuance & Queue Management on Travelport Galileo & Amadeus
- Calculate Manual Cancellation, refund & reissuance on Travelport Galileo & Amadeus
- Work on BSP (Billing Settlement Plan)
**Planning & Complexity**
- Identifying and assessing customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
**People Management & Relations**
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Take the extra mile to engage customers
**Experience & Education**:
- Graduate in any stream
- Experienced in Travelport Galileo & Amadeus
- Minimum 6 Months to 1 year on Both GDS
- Must be experienced in Cancellation, Refund, Re-issuance & Queue Management (Travelport Galileo & Amadeus)
- Must be able to calculate Manual Cancellation, refund & re-issuance (Travelport Galileo & Amadeus)
- Must be aware of BSP (Billing Settlement Plan)
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