Process Executive

1 month ago


Pune, Maharashtra, India Cognizant Full time

Team Lead - O2C

Qualification: Bachelor/Post Graduate Degree in Commerce (exclusion: BE/BTech/MCA, Arts/Science Graduates)

Responsibility: Business/Customer:
- Updating customer master, entering PO request in ERP, applying cash to invoices, and maintaining a list of open invoices by the customer to ensure SLAs are met for customer satisfaction

Project/Process:
- Ensure process guidelines are followed and met as documented

  • - Meet process SLAs/metrics – productivity and quality targets within the established timelines.
  • - Create and maintain customer accounts.
  • - Process predefined number of transactions as assigned.
  • - Raise process related issues/concerns on time with process and team leads.
  • - Stay updated with the process knowledge/changes refer to knowledge updates/repositories to effectively process transactions.
  • - Record data relating to production statistics, end-user related notes, etc. as appropriate.
  • - Adhere to shift handover processes.
  • - Adhere to security practices set by the organization.
  • - Provide updates and submit reports related to own area of work.

People/Team Management:
- Complete mandatory training for self as identified

  • - Align individual goals with team objectives (work cohesively with the team).
  • - Contribute to and participate proactively in knowledge sharing sessions.
  • - Participate and contribute to organizational activities.
  • - Record own attendance and timesheet related data.

Good To Have Skills:

  • Order Management
  • Order to Cash

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