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Process Developer

3 months ago

Pune, Maharashtra, India Genpact Full time

Location:

Pune Shift:

Us Type:
Hybrid Experience: 2 years to 10years Responsibilities In this role you will be responsible for all the activities related to retirement, benefits which typically include:

  • Good understanding of various retirement plans and regulations affecting them
  • Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)
  • Managing service delivery within the agreed service level across multiple blended processes
  • Implement operational governance framework – quality review mechanism, communication strategy
  • Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs
  • Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions
  • Perform monthly/quarterly/yearly individual appraisal discussions with the team members
  • Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels
  • Prepare Weekly/Monthly dashboards for reporting 2
  • Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process
  • Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic
  • Exposure to tools and technologies offered to enhance effectiveness of the assigned Process
  • Building strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives