Trainee Business Service Support Advisor

2 weeks ago

Gurgaon District Haryana, India BT Group Full time

Trainee Business Service Support Advisor

**Job Req ID**:13953**Posting Date**:05-Apr-2023**Function**:Customer Service**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters**
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

**What you’ll be doing**
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.

**The skills you’ll need**
- Customer Success
Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Interpersonal
Time Management
Customer Relationship Management
Technical Support
Issue Escalation

**Our leadership standards**

**Looking in**:
**Leading inclusively**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

  • Trainee Business Service Support Advisor

    6 days ago

    Gurugram, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:30833**Posting Date**:15 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:29621**Posting Date**:20 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:29620**Posting Date**:20 Feb 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels,...

  • Trainee Business Service Support Advisor

    4 weeks ago

    Gurgaon, India BT Group Full time

    Trainee Business Service Support Advisor **Job Req ID**:18541**Posting Date**:11 Jul 2023**Function**:Customer Service**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support...

  • Trainee Business Service Support Advisor

    4 weeks ago

    Gurgaon, India BT Group Full time

    System Downtime Notice We appreciate your understanding and continued interest in BT Group. Trainee Business Service Support Advisor **Job Req ID**:26662**Posting Date**:29 Nov 2023**Function**:Customer Service**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists...

  • Trainee Customer Service Support Advisor

    7 days ago

    Gurgaon, India BT Group Full time

    Trainee Customer Service Support Advisor **Job Req ID**:22072**Posting Date**:31 Aug 2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competetive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing...

  • Trainee Customer Service Support Advisor

    4 weeks ago

    Gurgaon, India BT Group Full time

    Trainee Customer Service Support Advisor **Job Req ID**:22076**Posting Date**:6 Sep 2023**Function**:Customer Service**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support...

  • Trainee Customer Service Support Advisor

    6 days ago

    Gurgaon, India BT Group Full time

    Trainee Customer Service Support Advisor **Job Req ID**:15882**Posting Date**:9 Jun 2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing...

  • Customer Service Support Advisor

    4 weeks ago

    Gurgaon, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:11162**Posting Date**:20-Feb-2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competetitive

  • Customer Service Support Advisor

    4 weeks ago

    Gurgaon, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:9413**Posting Date**:23-Jan-2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive

  • Customer Service Advisor

    4 weeks ago

    Gurgaon District, Haryana, India BT Full time

    Customer service advisor **Job Req ID**:11790**Posting Date**:20-Mar-2023**Function**:Customer Service**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive

  • Customer Service Support Advisor

    7 days ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:32775**Posting Date**:9 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    3 days ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:33223**Posting Date**:13 May 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Full time

    Customer Service Support Advisor **Job Req ID**:30796**Posting Date**:19 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competetitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering...

  • Customer Service Support Advisor

    6 days ago

    Gurgaon, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:26730**Posting Date**:24 Nov 2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...

  • Customer Service Support Advisor

    4 weeks ago

    Gurugram, Haryana, India BT Group Full time

    Customer Service Support Advisor **Job Req ID**:28888**Posting Date**:23 Jan 2024**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...

  • Customer Service Support Advisor

    4 weeks ago

    Gurgaon District, Haryana, India ManpowerGroup Full time

    **Job Dimensions** - To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs. The work will be allocated in the queue in the form of Voice work wherein an individual will be responsible to resolve the concerns / queries raised or need to provide accurate information to the customer. **Key...

  • Service Advisor

    5 days ago

    Dharwad District, Karnataka, India Shantesha Full time

    Two wheeler service Advisor Automobile technical knowledge Technical knowledge of two wheeler Scooter Bike Warranty, AMC knowledge, Customer Handling Phone calling to Customer **Job Types**: Full-time, Permanent, Fresher Pay: ₹11,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...

  • Career Advisor/ Inside Sales

    4 weeks ago

    Gurgaon District, Haryana, India Protouch Full time

    **Position: Career Advisor/ Inside Sales** **This position is 5.5 days working. First and Third Saturdays are off, rest of the Saturdays are normal working days** **Tele-sales job. No cold calls. Calls only to qualified leads.** We are searching for proactive individuals who are passionate about assisting working professionals as they progress through...

  • Business Trainee

    4 weeks ago

    Gurugram, Haryana, India PR Professionals Full time

    **Job Title: Business Development Trainee** **Job Summary**: **Responsibilities**: - Assist the business development team in identifying new leads and potential clients through market research and outreach activities. - Support the development and implementation of business development strategies and initiatives. - Conduct research on industry trends,...