Assistant Business Process Services
4 weeks ago
**Essential Job Functions**
- Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements.
- Develops knowledge and skill in assigned work process(es) as well as general understanding of the client's business and objectives.
- Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.
- Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
- Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals.
**Basic Qualifications**
- High school diploma or G.E.D.
- Zero or more years of experience with business process service delivery, preferably in an outsourcing environment
- Experience working with client company product and/or services
- Experience working with client company industry and/or functional area
- Experience working with business solutions software
**Other Qualifications**
- Communication skills
- Personal computer and business solutions software skills
- Ability to multi-task
- Ability to work independently and as part of a team
**Work Environment**
- Office environment
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