Assistant Manager

Description

This process involves daily allocation of payments received in the offshore/onshore bank accounts. It involves investigation of payments received, coordinating with other departments / Client Relationship Management teams for timely allocation of payments received, requesting deals, monitoring and recording outstanding items for report purpose. It also involves informing bank reconciliations team about money movements across various bank accounts. The process also entails ensuring adherence to compliance requirements with respect to money movements and customer assets in day to day operations.

The role of the Asst.Manager in CBU Payments is to provide assistance to the team whilst enabling to complete all the projects delivery within stipulated period. The candidate should be able to increase productivity whilst introducing scalable solutions to increase profitability of FIL’s Business. Due to the variety of tasks undertaken in the area flexibility is essential so that when required the Asst. Manager is able to manage business volumes, alongside manging the projects. This role is responsible for ensuring that appropriate FCA CASS Rules on client money is adhered to. The candidate will provide focus and leadership to the teams in attaining their objectives. He / She will ensure smooth functioning of the teams in scope and prepare them for present and future initiatives. A level of communication with other business areas is necessary to ensure the prompt resolution of any queries. The role will also involve driving customer service culture in the department and process improvements which will allow Fidelity to retain business and attract new assets to the company.

Key Responsibilities

The candidate by virtue of having in-depth knowledge of the process / procedures / system, will in addition to contributing to the business as usual working and processing activities, as the subject matter expert. The candidate will also be expected to work closely with the Technical Support and Client Money Operational Support Functions to assist with the delivery of tactical and strategic initiatives for the team specifically and also ISC BRC as a whole. This may require building an increasing awareness of FCA’s regulatory requirements on protection of client monies and assets through workshops, driving continuous improvement within the team by leveraging the latest technical tools like Intelligent Automation, Robotics etc. The candidate will also focus on inculcating processes which will reduce the regulatory risk and enhance controls. The core responsibilities will also revolve around engagement in projects along with other operational area’s and provide expert inputs to ensure timely and quality delivery on projects.

Sound understanding of Fidelity Products & Services including UK / Europe business area’s for which he/she is responsible for providing services to client.

Awareness of current FCA CASS including awareness of TCF and seven customer principles.

Having a sound understanding of the systems used in reconciliations & settlements (Autorek, Sonata, etc)

To ensure the team completes all daily operational tasks in accordance with defined procedure & to review, recommend and implement new methods and procedures to make daily operations more efficient

Understanding of how the role fits into the overall business framework

To possess the ability to guide/train other team members on the process/teams within Platform Services across India/UK organisation along with various SLAs, KPIs for those teams.

To be able to identify and explain the dependencies between various teams and can understand the links/impact of their process on other teams.

To be able to identify and explain the customer journey

Understanding of the 7 principles of customer service

Awareness of skills gaps within team and ability to mobilise support from other teams - where it cannot be provided from within team - to close these gaps.

To be able to gauge the impact of the projects on the department/team and the function.

To be able to analyse data confidently to identify trends and potential areas for concern

To be able to understand the project and have the ability to implement and run the project.

To ensure that all service levels are being met and that actions taken to improve performance and quality.

To be able to mobilise resources to deliver daily processes to a high standard.

Ability to monitor the team and ensure that the team is appropriately resourced, so the process does not suffer.

Work with the Operations teams to drive process improvement initiatives which will make the processes more efficient and enhance the STP rates, without compromising on the controls and quality of the output.

Approach issues with a customer centric perspective in order to provide customer delight.

To represent the team in projects and new initiatives - as Subject Matter Expert impacting Cashmatch & CBU Payments IN. Good knowledge and understanding of the FCA Client Money regulations is thus a necessary prerequisite.

Assist in the projects e.g. fund mergers / new providers / fund launches.

To produce management information and statistical reports on processing and / or error reports on a daily/ weekly/ Monthly basis.

Work with teams to identify risks and put appropriate controls in place. Use such controls to identify improvement opportunities across departments. Monitor and report on departmental key risk measures.

To be able to handle escalations effectively. Understand changes clearly and the ability to communicate the changes clearly with relevant stakeholders.

Support testing prior to any systems release impacting the department.

To support the team in the absence of the team lead – handling critical tasks (escalations, reporting) to ensure the smooth functioning of the team.

To suggest process improvements and drive them in collaboration with the team lead and other team members.

To produce processing and / or error reports on a monthly basis and provide ideas to reduce errors

Understand, articulate and implement best practices related to their process / task. Communicates effectively across all levels.

Communication

Ensures that there is effective communication across the department, across team best practice sharing and initiatives

Uses a variety of channels to ensure information is disseminated to team in most effective manner; follows up with team to ensure information is understood.

Builds and maintains relationships and communication channels with internal customers.

Provides regular updates to Management on trends and issues, team performance, escalated issues/ problems, project work.

Keeps peers in other departments updated on team activities/projects, customer/ risk issues.

Creates a positive impression of self. Influences, convinces or impresses others in a way that results in acceptance or agreement.

Experience and Qualifications Required

 B.Com or an equivalent bachelor’s degree from a recognised university, preferably in finance and accounting.

Ability to process as well as manage team’s deliverables at the same time, whenever necessary. Currently working as the first point of escalation for their team (sub-team) is desirable.

Self-starter and customer focused.

Adaptable to changing business needs.

Experience of working in a fast moving, customer focused environment.

Demonstrates a high level of commitment to improving customer service / processes internally.

Able to re-prioritise and organise effectively.

Approachable, assertive and credible.

Good communication and presentation skills with attention to details. Good numerical skills and accuracy is a must.

Good computer skills with knowledge of MS Word, Excel and Power Point.

Able to represent the department, as a single point of contact, in key project initiatives.

To work towards attaining FCA T&C competency.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.