Business Ops

3 weeks ago

Bengaluru Karnataka, India Jupiter Full time

**Who we are**:
We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.

**Our journey so far**:
Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay’s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That’s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.

From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.8 million + happy users on Jupiter.

Our Insights feature today tells how much and where you’ve been spending automatically, even on your other savings accounts Our Edge CSB Bank RuPay credit card is getting a lot of love for it’s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.

We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We’re now looking for like-minded folks to join the crew.

**Who we're looking for**:

**Roles and responsibilities**:

- Oversee all aspects of credit card operations, including transaction processing, disputes, chargebacks, account maintenance, and fraud management.
- Daily monitoring of reconciliation process & solving issues, if any
- Coordinating of XFN teams for creation & sanity of all bank & RBI related reports
- Addressing bank-related escalations and resolving issues related to banking reports.
- Creating JIRA tickets for cross-functional (XFN) teams to handle customer service-related issues, creation of campaigns, and other BAU tasks
- Analysis & closure of daily customer complaints on slack & Jira
- Setting up any transactional or promotional comms
- Facilitating campaign creation to support ongoing marketing or operational initiatives.
- Coordinating with the content team to review and vet content before final approval.
- Coordinating with third party vendors like M2P/NPSTX for raising transaction related issues or getting any transactions logs
- Daily coordination with Ops or Finance on issues like Dispute, Recon, any other issues related to transaction reporting or posting
- Other BAU Tasks

**What is needed for this role**:

- Excellent leadership and communication skills.
- Ability to improve processes and manage teams.
- Strong understanding of credit card processing, fraud management, chargebacks, and regulatory requirements.
- Proven ability to optimize processes and manage cross-functional projects.
- Excellent leadership, communication, and analytical skills.

**Why you should work with us**:

- We like people who behave like owners, and we place a high regard on those who take ownership and see projects through to completion.
- We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers.
- We appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own. We value consent, over consensus.
- In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move.

**Our Process**:

- ** Two Way Street**: An interview with the hiring manager. Do you like the role? What are your expectations? These are the answers we seek. _Pro-tip: Ask lots of questions. Assignments may be given._
- ** Culture Matters**: We don’t just value the skills we bring, we value the people we bring. This round is to see if you fit our culture & for you to find out if it works for you too. If yes, then we’re in business. If not, until next time

**Want to know more about us? Hop onto the links below**:

- Our values
- Our Team
- Our Journey

What people are saying about us:
- Funding
- Rupay Card
- Feature launch
- Magic Spends
- Jupiter Money gets RBI nod for issuing PPI



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