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Procedure Writing Associate

2 months ago

Bengaluru Karnataka, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Procedure Writing Associate

Business Procedure Writer will be responsible for completing the procedure documentation/maintenance and continuous process improvement activities along with annual certification for the SCRA COE procedures.

**In this role, you will**:

- Participate in establishing guidelines and design of work
- Review regulatory changes or partner with regulatory change agents to proactively identify required updates
- Maintain document library or repository and update tables in appropriate systems
- Review changes to business operations for potential impact to other operations and procedures
- Draft, edit and format basic to moderately complex technical manuals, projects or other technical documentation
- Create graphical technical presentations for others
- Understand Business Operations policies, procedures, and compliance requirements
- Assist others to resolve process gaps, providing input based on observations
- Research and translate technical information to users
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
Drafts and/or updates moderate to highly complex business procedures.
Ensures procedures are compliant with Wells Fargo branding.
Responsible for obtaining appropriate approvals from management and governance teams (ORM, RECOR, Legal) and may include facilitating certification process.
Reviews changes to business operations for potential impact to other operations/procedures.
Follows established guidelines for organization and design of work.
Reviews regulatory changes or partners with regulatory change agents to proactively identify required updates.
May maintain document library/manual/repository.
May update tables in appropriate systems and/or create basic process maps.
May participate in establishing documentation guidelines.
May participate in procedure audits.
Manages procedure timeline and pipeline.
Documenting the process and procedures by ensuring all risk and controls are addressed.
Emphasis on business process components such as Zero defects and first Pass Quality (FPQ) - role is expected to have an influence on process change with an eye on quality and operational excellence.
Constantly review for process improvements and efficiency gains within the policies and procedures.
Drive quality initiatives including; training, process improvement & design, complex analysis, change implementation.
Analyzing large sets of data and provide statistical input and analysis.
Responsible for the management of individuals and matrixes teams focused on designing and driving quality in work processes and issues management, defining business quality controls and delivering a targeted customer experience and regulatory requirements.
Proactively identifying risks and opportunities in the operations processes and work closely with the operation leaders to drive quality and compliance.
Driving business results through increased efficiency and quality while managing risk.
Driving quality monthly cadence reporting and proactively report issues to the leadership on risks and quality.

**Required Qualifications**:

- 6+ months of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- 3+ years of procedure writing experience, business process improvement experience, or a combination of both.
Has process expertise for multiple business groups and can provide analysis to the most complex and volatile business lines.
Knowledge and understanding of business processes analysis and enhancing operations to accomplish business objectives.
Ability to collaborate with team members and leaders overseas.
Ability to take calls/attend meetings during evening hours in order to allow for communication/collaboration with U.S. team members.

**Job Expectations**:
Process definition and documentation experience.

Extensive knowledge and understanding of professional technical writing processes and tools.

Advanced Microsoft Office skills.

Excellent verbal, written and interpersonal communication skills.

Knowledge and understanding of business processes analysis and enhancing operations to accomplish business objectives.

**Posting End Date**:
**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance

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