![Xphere India Group](https://media.trabajo.org/img/noimg.jpg)
Customer Coordinator
2 months ago
**Experience: 3-5 Years**
**Qualification: B.Com - Graduate**
**Location: Bodakdev, Ahmedabad**
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate with customer with for new requirement OR spare’s part requirement of product.
- Coordinate with customer for maintenance issue of product.
- Respond promptly to customer inquiries and resolve customer complaints.
- Provide pricing & delivery information to end users.
- Loged complain and coordinate with technician and get it resolved by him.
- Preparing MIS report like pending calls, Service report, per month visit extra.
- Preparing invoices and payment follow up.
- Set up new customer accounts in internal systems & perform customer verifications and checks.
- Directs requests, complaints and unresolved issues to the designated resource.
- Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE’s and relevant departments.
- Keep record of customer interactions & transactions from time to time.
- Record details of inquiries, comments and complaints and action taken.
- Perform service activities according to company policies and safety standards.
- Inform management on product service issues as observed through interaction with clients.
- Other duties as assigned from time to time.
- Responsible for account and balance reconciliation of existing customers.
Skill Required
- MS Office, Outlook
- Communication
- Product Knowledge
**Salary**: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 2 years (preferred)
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