Customer Representative Executive

4 weeks ago


Bengaluru Karnataka, India ShobhaGlobs Engineers Hub Pvt. Ltd Full time

**Customer Relationship Management**:

- Build and nurture strong relationships with key customers, ensuring satisfaction and long-term engagement.
- Act as the primary point of contact for escalations and high-priority customer concerns.
- Collaborate with internal teams to ensure customer requirements are met effectively.
- **Team Leadership**:

- Supervise and mentor a team of customer representatives, ensuring high levels of motivation and performance.
- Train and guide team members in best practices for handling customer queries and complaints.
- Monitor team metrics and provide constructive feedback to improve performance.
- **Customer Experience Optimization**:

- Analyze customer feedback to identify trends and implement improvements in service delivery.
- Develop and refine customer service policies and procedures to ensure consistency and excellence.
- Lead initiatives to enhance customer engagement and loyalty programs.
- **Process Management**:

- Ensure efficient handling of customer inquiries and complaints through appropriate systems and processes.
- Regularly review workflows and suggest automation or optimization where applicable.
- Maintain detailed records of customer interactions and provide insights to management.
- **Reporting and Analysis**:

- Generate detailed reports on customer satisfaction, team performance, and service outcomes.
- Provide actionable recommendations to senior management based on data-driven insights.
- Track and ensure adherence to service level agreements (SLAs).
- **Cross-Functional Collaboration**:

- Work closely with sales, marketing, product development, and operations teams to align customer service objectives with company goals.
- Share customer insights to aid in product or service improvements.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7676765957



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