Escalation Officer
5 months ago
Eligibility Criteria
Bachelor’s Degree in any field.
At least 3/2 years of experience in a customer service role.
Strong knowledge of the organization’s product and services.
Excellent problem
- solving skills.
Proficiency in Microsoft Office.
Knowledge of credit card products and operations will add the advantage.
Management capabilities, including people, process, and technology management.
Effective presentation, verbal/written communications skills and interpersonal skills.
Ability to think tactically.
Interpersonal skills.
Ability to work efficiently in a high demand, team oriented, and fast-paced environment.
Job Role
Deliver on daily basis KRA’s on the set KRA’s.
Handle Live escalations & call backs raised with End-to-End resolution.
Resolve customer issues on escalated cases in a timely & efficient manner to ensure
customer satisfaction.
Liaising and coordinating with other departments and branches for resolution.
Root Cause Analysis (wherever applicable) to be done. Share findings of the investigation
with the respective authorities/relevant departments.
Follow-up/escalate cases where resolution pending beyond TAT.
Providing end to end resolution to customer escalations.
Identifying process gaps and loopholes and suggesting improvements for new process.
Focus on Quality and other parameters set by unit.
Cross selling of products wherever opportunity exists.
**Job Types**: Full-time, Permanent
Pay: Up to ₹350,000.00 per year
**Benefits**:
- Health insurance
Day range:
- Monday to Friday
Shift:
- Day shift
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
-
Front Office Executive
3 months ago
Karapakkam, Chennai, Tamil Nadu, India Dr Mohan's Diabetes Specialties Centre Full time**Job description** **Job description** **Executive - Front Office ( OMR- Karapakkam)** - To provide Quality patient service and maintain good patient relationship - Maintaining the TAT in registration process - Case sheet management: - Maintenance and easy retrieval of case sheet - Regular online updating of case sheet - Giving correct time-slot for the...
-
Escalations Representative
5 months ago
Chennai, India Wells Fargo Full time**About the Role** **Responsibilities** - Responsible for working on low/moderate/high complexity/priority cases, depending on the queue type and the complexity of the review - Meets SLA by providing timely and quality work - Actively participates in team activities - Contributes in achieving team goals and willing to take initiatives - Partner with...
-
Executive Dm
5 months ago
Karapakkam, Chennai, Tamil Nadu, India LogFix SCM Solutions Pvt Ltd Full timeJOB TITLE : Banking Ombudsman, RBI and Consumer Forum escalation GRADE: Assistant Manager REPORT TO: Reporting to Team Leader **Eligibility Criteria**: Bachelor’s Degree in any field. At least 3/2 years of experience in a customer service role. Should have experience of handling BO/RBI escalation. Strong knowledge of the organization’s product and...
-
Back Office Operations
5 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues...
-
Back Office Operations-1
5 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues for faster...
-
Specialist - Claims and Escalations
6 days ago
Chennai, Tamil Nadu, India OJ Commerce Full timeClaims and Escalations Specialist - AmazonOJ Commerce is a rapidly expanding online retailer, headquartered in Florida, USA, with a fully-functional office in Chennai, India.We deliver exceptional value to our customers by harnessing cutting-edge technology and fostering innovation.As a Claims and Escalations Specialist, you will be responsible for managing...
-
Back Office Operations Rep I
5 months ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues...
-
Office Administrator
5 months ago
Chennai District, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time**Roles and Responsibilities**: - Experience in executive administrative and general administrative assistance - Supervise and manage day-to-day office operations to ensure a well-organized and efficient work environment. - Excellent organizational skills and ability to multitask - Strong interpersonal and communication skills - Experience in event planning...
-
Officer
2 weeks ago
Chennai, Tamil Nadu, India Citi Full time**Credit initiation** **C09 - Job Description** **Pre-screening officer** Core Responsibilities: - Ensure compliance with all regulatory requirements and internal Citi policies - Good understanding of applicable regulations and compliance with same. - Check for document completeness and spot inconsistencies. - Calculate income for credit assessment in...
-
Officer Cards Operations
2 months ago
Chennai, Tamil Nadu, India Citi Full time**Responsibilities**: - Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients - Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales - Communicate daily with management on productivity, quality,...
-
Officer Card Operations
5 months ago
Chennai, Tamil Nadu, India Citi Full time**Responsibilities**: - Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients - Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales - Communicate daily with management on productivity, quality,...
-
Customer Support Specialist
1 week ago
Chennai, Tamil Nadu, India CapTalent HR Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Care Executive to join our team at CapTalent HR.Key Responsibilities:Handle escalated customer inquiries and complaints with professionalism and efficiency.Investigate and resolve complex customer issues in a timely manner to ensure customer satisfaction.Provide guidance and support to...
-
Front Office Executive Admin
7 months ago
Chennai, Tamil Nadu, India Grand Hypermarket Full time**Position Title**: Front Office Executive **Location**: Chennai **Position Overview**: The Front Office Executive serves as the first point of contact for visitors, clients, and employees. This role plays a crucial part in creating a positive and welcoming environment for all individuals entering the premises. The Front Office Executive is responsible for...
-
Associate, Middle Office Representative Ii
5 months ago
Chennai, Tamil Nadu, India BNY Mellon Full time**Overview** Middle Office - S4Serves as a lead for the day-to-day operations of a Middle Office support team, providing work direction and technical assistance on complex matters. Leads the daily activities of a Middle Office support team servicing multiple funds. Reviews data and assists in resolving escalated problems that may arise during the normal...
-
Sales Officer
2 months ago
Chennai, Tamil Nadu, India Shadani India Private Limited Full time**Job description** **Sales Officer (Area Responsibility: Chennai, Tamil Nadu)** **We are looking for Sales Officer for FMCG Company (Job location: Chennai, Tamil Nadu)** **Roles and Responsibilities: -** - **Responsible to create and maintain long-term consumer relationships.** - **Developing in-depth knowledge of company products.** - **Visiting...
-
Front Office Associate
2 months ago
Chennai, Tamil Nadu, India Hilton Full timeFront Office Associate A Front Office Associater assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their...
-
Front Office Executive
5 months ago
Chennai, Tamil Nadu, India Dr Mohan's Diabetes Specialities Centre Full timeJob description **Job description**: Executive - Front Office - Chennai To provide Quality patient service and maintain good patient relationship Maintaining the TAT in registration process **Case sheet management**: - Maintenance and easy retrieval of case sheet - Regular online updating of case sheet Giving correct time-slot for the patients and...
-
Vessel System Support Officer
2 months ago
Chennai, Tamil Nadu, India V Group Limited Full time**Vacancy No** VN13721 **Employment Type** Permanent **Location Country** India **Work Location** Chennai **Who are V?** As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector....
-
Purchase Officer
5 months ago
Chennai, Tamil Nadu, India Gofar Group Full timeGofar Corporate Private Limited is a specialized Engineering Construction company based at Chennai and is in the process of expanding operations. We are looking for a Purchase Officer who can join our team immediately. - Planning & procurement of construction project inventory/material needs and requirements - Planning & procurement of office purchase...
-
Administration Officer
5 months ago
Adyar, Chennai, Tamil Nadu, India Panobiz Business Technology Pvt Ltd Full time**Greetings from Panobiz Business Technologies!** **Job Overview**: **Roles & Responsibilities of Admin Executive** - **Office Management**: - Supervise and manage day-to-day office operations to ensure a well-organized and efficient work environment. - **Communication**: - Serve as a point of contact between executives and internal/external...