Aladdin Client Business, Client Experience

5 months ago

Gurugram Haryana, India BlackRock Full time

Description

About this role

Are you a highly motivated professional interested in building a career in FinTech? Can you shape and enhance clients’ investment processes? Do you thrive on working with clients and internal teams to solve complex problems?

Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges?
- If this sounds like you, then join our
- Aladdin
® business. As a member of one of BlackRock’s fastest growing areas, you will have the technical and client-facing skillset to work on the complete investment lifecycle - leveraging cutting edge technology to help some of the largest institutions and investors in the world.
- In this role, you will:

- Own, alongside client team, the comprehensive oversight and delivery of service for clients of the
Aladdin
® business, connecting multiple partner teams to deliver a cohesive client experience.
- Own relationships with client SME’s and “super-users” of the platform
- Develop a deep understanding of your client’s business objectives, and leverage Aladdin expertise to achieve their organizational goals
- Build strong relationships within BlackRock Solutions, in support of your clients
- Utilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients.
- Work closely with Aladdin product managers, developers, and financial modelers to further the value proposition of the Aladdin platform
- Contributes to cross-functional initiatives aimed at reducing client issues
- Implement internal process adjustments to elevate client experience and reduce incident count
- Ensure timely and accurate day-to-day BAU client support, in partnership with internal teams
- Host service KPI meetings and oversee holistic service metrics, proactively monitoring inquiry health.
- Adapt internal best practices to improve aspects of service as identified in KPI metrics
- Identify workflow gaps and areas for synergy across client base and work with partner teams to implement solutions in mass

We have:

- The feel of a start-up with the backing of the world’s largest asset manager
- A dynamic environment with professional growth opportunities and a welcoming employee culture
- Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions
- An organization that prides itself on delivering a superior user experience

You have:

- A working understanding of equity, fixed income, alternatives, and derivative markets and analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows
- Familiarity with buy-side investment management workflows, proficient in market trends
- A consultative approach to understanding client needs and a passion for solving problems
- Well organized with the ability to manage multiple priorities with a hands-on approach
- Strong interest in technology and an aptitude for learning new systems
- Emotional ownership, pride in what you do and a strong team ethos
- Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management
- Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
- Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team
- 4+ years of experience in Financial Services, Technology, Consulting or Buy Side firm.
- Business fluent in English, with knowledge of German, Spanish, Italian, French considered as a plus

You may have:

- Direct portfolio / risk management, trading, compliance, or operations analyst experience
- Proficiency in working with large sets of data
- A working knowledge of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin

Who are our clients?
- Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprentices

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