Aladdin Client Service, Associate

2 weeks ago

Gurugram Haryana, India BlackRock Full time

Description

About this role

Overview:
The Product Expert team within Aladdin Client Services is seeking to hire a Front Office Product Support Expert. Front Office Product Experts specialize in Portfolio Management Tools, Portfolio Analytics and Single Security Analytics, Performance Attribution and their core mission is to:
Build deep product and workflow expertise, handle the most complex client asks and elevate the knowledge of the support organization Partner with developers and the broader business to build more user

The team is highly visible and well connected across the Aladdin Business and partners with product management/development functions to solve complex technical inquiries and help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to help drive and improve platform supportability and stability by partnering on strategic tooling initiatives.

Key Responsibilities
- Engage with Aladdin users on our analytics models
- Own complex Aladdin user inquiry demonstrating technical knowledge of our analytics models and technical infrastructure
- Drive support and product initiatives by engaging regularly with development teams
- Act as key liaison between the Aladdin Client teams and Aladdin Engineering teams, and the wider BlackRock business
- Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
- Analyze client inquiry trends using data and user feedback and implement solutions to improve workflows and product
- Identify function gaps and areas of strategic improvement from a product platform and financial modelling perspective
- Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
- Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
- Develop skills to become technically proficient in all workflows and analytics models within a front office product focus area: Single Security Analytics, Portfolio Risk Analytics or Performance Attribution
- Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring
- Deployment of new products and functionalities with Product Managers, Developers and Product marketing

Desired Qualifications
- Bachelor level degree or above
- 5+ years in a client facing or product role with exposure to single security valuation models, portfolio risk (VaR, stress testing, optimisation) or performance attribution.
- Security valuation models cover rates, credit, mortgages, derivatives
- Portfolio Risk - multi-asset (public & private assets) - volatility, tail risk, stress testing
- Performance attribution - equity, fixed income, multi-asset
- Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
- A desire to continuously learn and build analytics and product expertise
- Strong presentation skills and ability to tailor approach to all corporate levels
- Outstanding communication and interpersonal skills
- Technically proficient, experience in diagnosing root cause and ability to problem solve
- Experience of automation tools and support tooling experience
- CFA, FRM, CAIA or other professional qualifications a plus
- A working knowledge of SQL, UNIX, java, Python or similar, and/or Aladdin

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our

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