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Aladdin Business, Client Servicing, Associate
4 months ago
Description
About this role
Aladdin Product Expert - Service Experience
Are you a financial technology professional searching for a rewarding, challenging, multi-faceted opportunity with the world's largest asset manager? Do you pride yourself on building positive relationships and bringing strategic visions to fruition? Then look no further BlackRock is pursuing an Associate to join our group
Our Vision statement is to remain an outstanding partner at BlackRock and be a trusted partner to internal and external clients delivering superior portfolio and user onboarding services that enhance the client experience. We will deliver scale efficiency through a globally consistent Aladdin platform and use technology to automate and improve our controls.
BlackRock Company Description
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Headquartered in New York City, as of December 31, 2019, the firm has approximately 14,000+ employees in 30 countries and a major presence in key global markets, including North and South America, Europe, Asia, Australia and the Middle East and Africa.
Team Overview
The Product Expert team is seeking to hire a technical specialist to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team with Aladdin Client Service working closely with the broader business to solve complex technical inquiry and partner with other product teams the to help shape product development.
About this Role
The Product Expert team is seeking to hire a technical specialist who is an industry expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team with Aladdin Client Service working closely with the broader business to solve complex technical inquiry and partner with other product teams the to help shape product development.
Key
**Responsibilities**:
- Own complex Aladdin user inquiry leveraging technical knowledge to determine root cause and steps to resolve them.
- Proficiency in gaining expertise around the core Portfolio domain product support and be the Subject matter expert to provide resolution to complex business and onboarding problems
- Act as key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, engineering, and the wider BlackRock business
- Work with key stakeholder across the Aladdin business to deliver against product specific, high impact projects
- Engage with Aladdin users on product, process, and service
- Analyze client inquiry trends using data and user feedback and implement solutions to improve
- Identify function gaps and areas of strategic enhancement from a product perspective
- Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
- Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
- Develop internal talent by providing learning/training opportunities, career development and 1:1 coaching
- Deployment of new products and functionalities with APG/ APM, Product marketing
Requirement/Experience
- 5+ years in a client or vendor facing role with ability to work in a fast-paced environment with high self-assurance and result driven approach.
- Strong exposure in product Management domain to articulate the new product development, designs and enhancements with developers and Product marketing team and should have Proven track record in project delivery and implementation.
- Strong presentation skills and ability to tailor approach to all corporate levels
- Exceptional communication skills and strong interpersonal skills
- Technically proficient, experience of diagnosing root cause and ability to problem solve
- Ability to manage multiple incidents on a varying level of priority
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s current hybrid work model is designed to
