Area Service Incharge

1 month ago

Kochi, India Venus Home Appliances Pvt Ltd Full time

1. **Calls** - To attend special calls regularly.

2. **Service Franchisees** - To manage Service Franchisees. To process promptly claims of spare parts and service amounts for the Franchisees and forward to CMO for approval.

3. **Spares dispatch **-To organize for spares dispatch to Service Franchisees.

4. **Service of Dealer heaters **- To do service of Dealer’s repairable heaters at our Workshop.

5. **Complaint Record Closing **- Updation of Complaint Record after work completion.

6. **To support Distributors / Dealers / DSA **on service related issues through our Service Franchisees

7. **Reports** - To collect within guarantee complaint analysis report, quality service feed back report, guarantee spare parts analysis report from all service franchisees Within the stipulated time.

8. **Collection**:

- To collect the from Customers for service bills. Collection should be handed over Commercial Dept. without keeping any pending amount.

9. **Spare Parts Plan**:

- To prepare and submit Annual Requirement Projection for spare parts (all product) and submit to Service Head (CMO).

10. **Spare Parts Despatch Plan** - To send monthly spare parts despatch plan to HO.

11. **Spare Parts Indent** - To send spare part Indent for marketing products to sourcing dept (CMO) with a copy to Service Head (CMO) as and when required.

12. **Spare Parts Usage** - To monitor spare parts consumption.

13. **Spare Parts Stock** - To verify stock of spare parts at spare parts godown.

14. **Defective Product & Replacement** - To hand over defective product (unrepairable) to our stores dept. along with Replacement Request Form (approved by Manager - Service) and new product (for replacement) should be handed over to the customer along with Delivery Challan.

15. **MIS reports** - To send MIS reports to CMO as per the time schedule.

16. **Monthly** **Complaint Report** - To prepare the consolidation report about the various types of complaints for within guarantee heaters and inform to CMO every month.

17. **Unusual/Peculiar Complaint Report**To send unusual/peculiar complaint report (along with parts if necessary) for mfg products to HO / for marketing products to Sourcing Dept (CMO) & Technical Dept (CMO) with a copy to Service Head (CMO).

18. **Franchisees Visit** - To visit Franchisee once in 2 months to sort out service related issues.

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi - 682 040, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you having Experience in Appliances Service?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

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