Customer Assistant

2 months ago


Chandigarh, India Brainwires infotech pvt. ltd Full time

International Voice - Customer Operations.

Shift Timings - Night Shift.

Specialism - Customer Care.

**International Voice Operations - Customer Care - Customer Operations Responsibilities**
- Review customer service notes
- Check status of services on account in diagnostic tools
- Take appropriate steps to resolve customer's problems
- Troubleshoot technical issues related to customer’s services
- Communicate effectively and close the loop with clients in case of observations
- Update status in internal as well as client tools
- Meet process expectations with high quality standards and adherence to SLAs

**Minimum Qualifications**
- Graduate either Fresher OR Undergraduate with a minimum of 6 months of experience
- Good communication and interpersonal skills
- Ability to quickly and efficiently assimilate process knowledge
- Professional in conduct/behavior, appearance and communication
- Understanding of web technology and cable setup
- Reliability in terms of attendance and timing
- Flexible for 24x7 shifts
- Should not have any commitments - part time courses, tuitions, etc. that hamper work performance.

**Preferred Qualifications**
- Basic knowledge of excel
- Experience in troubleshooting related process
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills.

Handsome salary package.
- Chandigarh, Panchkula, Mohali).

**Salary**: ₹15,000.00 - ₹20,100.00 per month

Schedule:

- Night shift
- Rotational shift

**Speak with the employer**
+91 9920012220
Expected Start Date: 30/05/2023


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