Customer Service Associate
3 weeks ago
We are looking for detail-oriented customer service/booking associate to assist our customers with their service and booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking our vacation homes and villas.
To be successful as a booking associate you must be able to work with mínimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
- Graduate
- Diploma in hotel & hospitality management would be preferred
- Experience working in sales or public relations, preferably in the hospitality or travel industries.
- Customer-service experience.
- Coordinate with staff at properties to ensure best srvice to the guests.
- Excellent written and verbal communication skills in english.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in microsoft office suite and social media skills would be an added advantage
- Flexible working hours. Willing to take calls on weekends.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Providing support to customers who may need to amend or cancel a reservation.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Commission pay
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9023399001
Expected Start Date: 06/03/2024
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