Telecaller

3 weeks ago

Kochi Kerala, India Airon Academy Full time

**Job Title**: Telecaller (Tele Sales & Marketing)
**Company**: Airon Academy

**Location**: Trivandrum

**About Airon Academy**:
Airon Academy is a renowned educational institution committed to providing exceptional learning experiences and fostering the holistic development of students. We offer innovative programs designed to empower students to excel academically and personally.

**Responsibilities**:

- Conduct outbound calls to prospective students to promote Airon Academy's educational programs and services.
- Provide accurate information about course offerings, admission requirements, fees, and other relevant details to potential students.
- Persuade and motivate prospective students to enroll in our courses by highlighting the benefits and advantages of studying at Airon Academy.
- Follow up on leads generated through various channels, including inquiries, referrals, and marketing campaigns.
- Maintain a database of prospective students, update their contact information, and record interactions for future reference.
- Address inquiries, concerns, and objections raised by prospective students in a professional and courteous manner.
- Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and enrollment conversions.
- Collaborate with the admissions team to schedule campus tours, counseling sessions, and other activities to facilitate the enrollment process.
- Stay informed about industry trends, competitor activities, and market dynamics to identify opportunities for improvement and optimization.
- Adhere to company policies, procedures, and ethical standards while representing Airon Academy to prospective students.

**Requirements**:

- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience (2+ years) in tele sales, telemarketing, or customer service roles, preferably in the education sector.
- Excellent communication skills, both verbal and written, with a clear and articulate speaking voice.
- Strong persuasion and negotiation skills, with the ability to influence decision-making and overcome objections.
- Customer-centric approach with a focus on delivering exceptional service and building rapport with prospective students.
- Ability to work independently and as part of a team in a fast-paced, target-driven environment.
- Proficiency in using CRM software, Microsoft Office Suite, and other telecalling tools.
- Positive attitude, resilience, and persistence in achieving goals and targets.
- Flexible schedule with the ability to work evenings and weekends as needed.
- Passion for education and a commitment to promoting Airon Academy's mission and values.

**Benefits**:

- Competitive salary package
- Performance-based incentives
- Training and development opportunities
- Supportive work environment

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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