Sales Support Representative
3 weeks ago
**Job Summary**: As an After Sales Service Support Specialist, you will be responsible for ensuring customer satisfaction and loyalty by providing efficient and effective support after the sale of products or services. You will act as a liaison between customers and the company, addressing inquiries, resolving issues, and facilitating solutions to ensure a positive post-purchase experience. This role requires excellent communication skills, problem-solving abilities, and a customer-centric mindset.
**Key Responsibilities**:
- Investigate and troubleshoot customer problems, providing timely and accurate solutions or alternatives.
- Collaborate with internal departments such as sales, technical support, and logistics to resolve customer issues and inquiries effectively.
- Document all customer interactions and transactions in the appropriate systems or databases.
- Follow up with customers to ensure satisfactory resolution of their concerns and inquiries.
- Provide product or service information to customers, including pricing, availability, and specifications.
- Process returns, exchanges, and refunds according to company policies and procedures.
- Identify opportunities to improve processes and procedures to enhance the overall customer experience.
- Stay up-to-date on product knowledge, industry trends, and company policies to provide accurate information to customers.
- Assist in training and onboarding new team members as needed.
**Qualifications**:
- Bachelor’s degree in Mechanical Engineering
- Proven experience in customer service, sales support, or a related role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience in the industry or with relevant products/services is a plus.
- Prior experience with CRM software is preferred.
**Job Location** : Corporate Office
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
Travel requirement:
- No travel
Application Deadline: 03/03/2024
Expected Start Date: 04/03/2024
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