Customer Support Representative
3 weeks ago
Ensure prompt and courteous responses to maintain high customer satisfaction levels.
- Provide timely and accurate updates on products, including processing, shipping, installation, and service information.
- Offer accurate and helpful information about air purification solutions, services, policies, and procedures.
- Identify and resolve customer issues, especially focusing on installation and service needs, including order discrepancies, product defects, shipping problems, and payment concerns.
- Collaborate with various teams, including internal manufacturing, engineering, and operations teams, to escalate and resolve complex issues effectively.
- Actively listen to the customer, validating their concerns and emotions.
- Manage their own emotions well and can handle challenging situations with professionalism and empathy.
- Document and maintain accurate records of customer inquiries, especially regarding installation and service requests.
- Stay updated with product knowledge to provide accurate information to customers.
**Skill Requirements**
- Proven customer support experience, with a preference for dealing with both B2B and B2C clients.
- Minimum qualification: High-school diploma. Graduates in any stream can also apply.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities with attention to detail, particularly in addressing installation and service needs.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability to handle challenging customer interactions and changing situations
- Strong phone contact handling skills and active listening, catering to B2B and B2C clientele.
- Ability to understand and adapt to the diverse needs and preferences of clients and provide tailored solutions.
- Excellent communication and presentation skills
- Proficiency in using Microsoft Excel and Word is an added advantage, especially for tracking installation and service requests.
**Job Type**: Permanent
**Salary**: ₹600,000.00 - ₹850,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
Work Location: In person
**Speak with the employer**
+91 7411773002
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