Success Profile
3 weeks ago
What is the mission of the role
Mission You are expected (through your processes & activities) to deliver world-class customer experience.
Mission: The purpose of the role is to implement and troubleshoot ILM products of 22by7 customers either on-site or remotely. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents. Carry out the technical activities thus ensuring Customer Satisfaction.
Implementation of various Storage products like., EMC Unity, Isilon, Netapp FAS and e-series and other products.
Proactive Support and troubleshooting of customer tickets and escalate it to the respective OEM based on the criticality.
Implementation of various Hyperconverged infrastructure technologies like, EMC Vxrail, Nutanix, HP SimpliVity.
Doing POC s to the customers on storage products/ HCI products.
Must be flexible in taking new challenges and new products based on projects assignments.
Need to take training and certifications on current handling products and new products as well if necessary.
Need to go to client locations for implementation and support if we cannot be able to solve over remote.
Internal To achieve the outcomes of the role, you key transactional stakeholders internally are:
- Team Lead - Head Engineering - Product Managers - Solutions Architects
External You will be expected create strong positive relationships with the customers you work with, in a capacity to help the organization service them better.
You are accountable for end-to-end solutioning for client needs, including documentation, implementation, deployment & reporting.
Communication skills
Listening and understanding Clear articulation of technical issues/needs Relationship building Art of probing / questioning Establishing trust & credibility
Success at multiple deliveries On-time delivery
Qualifications / Experience
2 5 years of experience in similar domains Good Knowledge and hands-on experience on EMC / Netapp/ HP/Dell Deployments Good Knowledge and hands-on experience on back-up software- Veritas/EMC Working experience on SAN/NAS Storage Understanding on Networking Basics Understanding on Microsoft AD Understanding on database -Microsoft- SQL & Exchange /Oracle Knowledge on Unix/Linux Operating systems
Unable to listen & understand customer grievances Unable to adapt to differences Blocked personal learner Poor communicator Lack of initiative Not able to work autonomously
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