Position Quality Analyst

3 weeks ago


India Indore One Point One Solutions Full time
  • Candidates should have minimum of 6 months of experience as a Quality Analyst in Inbound BPO.
  • Should be willing to work in rotational Shifts.
  • To identify training / coaching needs of the team members and provide the same to the Manager.
  • Strong Expertise in feedback mechanism Coaching.
  • Arranging calibration with the partner sites and run calibration
  • Identifying Opportunity area for Improvement
  • Candidate should be good in Microsoft Excel. Should know excel reporting, Building charts and graphs, pivot tables and vlookup.

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