Desktop Support Engineer
2 weeks ago
Good comm skills
Needs to work on Field, General shift
• Troubleshooting desktop / laptop OS issues
• Support for standard software issues
• Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
• Installation / re-installation / configuration of systems, printers, scanners.
• Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
• Installation / re-installation / configuration of in-scope client software / applications
• Installation / configuration of e-mail clients
• Troubleshooting e-mail client related issues
· Troubleshooting printer / scanner related issues
· Troubleshooting issues related to standard office software's (MS Office Word, Xls, PowerPoint etc.) and internet client
· Support for local area network issues (LAN), DHCP client
· Install antivirus software and check virus definition auto updates
· Install approved patches onto desktops / laptops.
· Configure Print Queues for Servers / Users / Groups
· Troubleshoot print queue related issues
· Configure appropriate rights and permissions for accessing printers
· Remove virus from respective desktop / laptop with the antivirus software
· Call Logging as per Vendor processes and coordinate till resolution / service restoration as per the vendor committed SLO. Follow vendor escalation matrix and in case of any deviations escalate the same to Client's SPOC
· Maintain details of the various vendors with details like contact persons, telephone numbers, escalation matrix, SLA Information
· Co-ordinate with vendor for dispatch of devices to respective service Depot for repair service – e.g.:-Desktop / Laptop Hardware
· Managing the hardware inventory and related transactions
· Shared required reports with Mukand team as & when required.
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Field Desktop Support Engineer
Found in: Whatjobs IN C2 - 2 weeks ago
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Field Desktop Support Engineer
Found in: Whatjobs IN C2 - 3 weeks ago
thiruvananthapuram, India Inspirisys Solutions Limited Full timeField Desktop Support Engineer | Cochin, Trivandrum Function - Infrastructure Requirements / Key skills: Handling all hardware related issues Troubleshooting of Desktop, Printers, LAN, and VPN related issues Installation, Configuration & troubleshooting of Outlook/ Mail Client Maintenance and troubleshooting on application software ...
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Found in: Whatjobs IN C2 - 2 weeks ago
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