Service Desk Engineer

3 weeks ago


Trivandrum, India Guidehouse Full time
Job Family:User Support (India)Travel Required:NoneClearance Required:None

What You Will Do:What You Will Need:Candidate should have worked as Service Desk/helpdesk/desktop support Engineer where supporting Global users is mandatory.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolutionRespond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;Should have working knowledge in any ticketing tools especially ServiceNow.Should have quick learning and monitoring skills.Knowledge in ITIL framework. It's best to have ITIL V4 certified professionals.Knowledge in Information Security concepts aligning to ISO 27001 standards.Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.It's must, to have a great fluency & communication skill in English with neutral accent which is highly required supporting Global Users.

What Would Be Nice To Have:ITIL V4 certified professionalsGreat with English proficiency in terms of communication, fluency, accent.Prior experience in supporting Global users US, UK and Europe.

What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.


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