Hiring for Help-Desk Associate

3 weeks ago


Bengaluru Bangalore, India White Horse Manpower Consultancy Private Limited Full time
Role Responsibilities:
ï'· Provide L1 and L2 technical guidance in activities associated with identification, prioritization &
resolution of reported problems through Phone.
ï'· Activities include recognition, research, isolation, resolution & follow up steps.
ï'· Typically, the associate level participates in a supportive role by acting as a liaison between customers
& departments within the Client Infrastructure.
ï'· Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS
applications etc.
ï'· Sound knowledge of ITIL best practices around Incident & Request Management procedures.
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