Service Desk Analyst
3 weeks ago
With a global team of 6000+ IT professionals, DHL IT Servicesconnects peopleand keeps the global economy runningby continuously innovating and creating sustainable digital solutions. We workbeyond global bordersand push boundaries acrossall dimensions of logistics. You canleave your markshaping thetechnology backboneof the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned#GreatPlaceToWorkcertification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about IT Support Our [Service Desk] team is continuously expanding. No matter your level of [IT Service Desk Analyst] proficiency, you can always grow within our diverse environment.
#DHL #DHLITServices #GreatPlace #ITSupport #ServiceDesk
Growtogether.
The ideal candidate for this position should possess Night Shift experience, demonstrating exceptional communication and problem-solving skills. A keen interest in acquiring technical skills, preferably with a minimum of 2 years of experience, is essential. The flexibility to work night shifts and be on-call is required, with shift schedules determined by operational needs. Team-playing abilities and active ownership are crucial, involving proactive follow-ups with users to ensure resolution of technical issues. The candidate should be adept at identifying and escalating issues to the appropriate internal teams. A willingness to contribute i deas and opinions as part of a continuous improvement program is highly valued, and a technical background would be advantageous for success in this role.
Ready to embark on the journey Here's what we are looking for:
As a IT Service Desk Analyst, havingexcellent communication is a huge plus. Very good knowledge of Technical Support will also be an integral part of this role.
You are a technology aficionado, therefore you have a good understanding of Incident Management, Ticketing tool. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.
An array of benefits for you:
- Flexible Work Guidelines.
- Flexible Compensation Structure.
- Global Work cultural & opportunities across geographies.
- Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.
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