Guest Relation Executive

3 weeks ago

Mumbai City Mumbai, India Praxis Placement Consultancy Full time
Our client is a leading MNC Facility Management Company in Mumbai.

Position: Guest Relations Executive / Facility Executive
Location: Mumbai(Central Suburbs)
Qualification & Experience: Bachelor's Degree with relevant experience in Hotel Management with a minimum 2-3 years' industry experience.
Work Shift Details: 8 AM to 8 PM (Rotation Shifts within mentioned hours) & Six Day working (General shift on Sat)

POSITION GOALS
To plan, organize and develop the overall soft services activities in accordance with the client while assuring the highest quality standards maintained at all times.
WORK DAYS - Monday – Saturday WORKING HOURS Shifts - As per operation requirement.
DRESS CODE - Monday-Saturday-Formals (Follow strict corporate grooming standards).

DUTIES AND RESPONSIBILITIES
• Actively manage and coordinate the delivery of the 'Workplace Services' on office floors and cafeteria floors.
• Facilitate unassigned seating, ensure its effectiveness, and allow for long term success.
• Build a greater sense of community and stakeholder engagement.
• Act as owner of the space across all stakeholder groups.
• Make decisions, guide behaviour, pilot adjustments and escalate issues, and be personable and get to know individuals.

Ownership and Stakeholder Management:
• Act as an owner of the space across all services provided.
• Manage the booking tools: Book meeting rooms, Board rooms & Cabin.
• Be pleasant and get to know the residents of the floor and maintain an open dialogue.
• Be receptive to feedback, share it and action it.
• Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration.
• Be empowered to make decisions, guide behaviour, and escalate issues.
• Tailor tea point experiences to audiences where appropriate as directed by the client.
• Look out for tailgaters or anything suspicious.
• Conduct observational studies and issue surveys.
• Collect feedback from the employees.
• Provide monthly summary of space utilization, feedback, and events.
• Organise events and ensure all requested arrangement and set ups are done on time (e.g. Placement of Food & Beverages, Lunch buffet arrangements, seating arrangements etc.)
• Track the records of events and bookings.

Customer Services
• Build a sense of community and purpose, plan events and activities.
• Assist individuals to find a workstation/Meeting room/space
• Proactively reach out to visitors to prepare them for the experience (e.g. finding a seat, pull printing, headsets, drawers, etc.);
• Manage all client/leadership visits by providing support with managing space, MR services, F&B services to ensure high class customer experience is provided.
• Be aware of all important on-floor meetings and events and check to make sure set-up and space is ready in advance and make sure it runs smoothly, and
• Potentially provide 'concierge' services above and beyond the normal course of duty.

Floor Aesthetics and Organization
• Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time.
• Proactively address items left in communal space/pantry/meeting room and arrange.
• Be the champion for clean desk policy/guidelines and works with stakeholders to actively manage.
• Remove any personal belongings left overnight and not cleared by cleaning personnel
• Make sure items are clearly labelled and placed in lost and found (Valuable item to be handed over to Security).
• Own the floor's lost and found bin where items left on desk are placed periodically, clean out and seek to return items to known owners.
• Reset desks and conference room set-ups to make sure they are 'set'.
• Manage meeting room conflicts and enforce or encourage meeting room etiquette.
• Manage ergonomic equipment – foot stools, chairs and keyboards.
• Conduct morning floor checks.

Floor Cleanliness
• Continually audit cleanliness of floor and address issues' immediately.
• Actively manage whiteboards / bulletin boards and work with stakeholders to make sure content is not left up longer than required.

SKILLS AND KNOWLEDGE
• Excellent written and verbal communication skills
• Proven experience in report writing and making presentations
• Team Player as well as effective Leader with strong interpersonal skills
• Experience in dealing with both internal and external customers
• Strong computer skills – Including MS office, Microsoft Project

If interested kindly mail your updated CV along with your current and expected salary details and notice period details to [HIDDEN TEXT]

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