Principal Technical Support Engineer
3 weeks ago
REQUIRED (4+ years' experience)
• Demonstrated hand on experience on SIP environment
• Experience on Voice XML / CCXML environment.
• Demonstrated hand on experience in working with systems & tools in contact center domain such as IVR, ACD preferably Client platforms.
• Exposure to Databases and reporting tools and solutions.
Contact Center Solution
• Exposure to CTI applications.
• Voice XML / CCXML.
Experience required on the following :
• Client Voice Portal application development
• POM application development
• Relational databases ( Oracle or Microsoft SQL )
• Well versed in to programming languages such as Java and IDE environments such as Eclipse etc.
• Web services integration.
• Delivery of speech design and deployment would be an advantage
Experience
4 - 5 years of experience and a Bachelors degree or equivalent or a 2 years of experience and a Masters degree or equivalent
Education
Bachelor degree or equivalent experience
Master degree or equivalent experience
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