Technical Support Engineer

3 weeks ago

bangalore, India Avnet Full time

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.


Job Summary:

Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives.


Principal Responsibilities:

  • Provides value added solutions for the company and its defined supplier(s) growth plans and business.
  • Identifies, defines, implements and supports hardware and software based solutions through the engineering development process.
  • Develops key engineering and marketing relationships within the company's supplier business units to drive collaboration and solution development at the engineering level.
  • Identifies and creates opportunity demand for identified products, coordinating the supporting seminars, training and resource awareness that drives growth plan success for defined supplier(s)
  • Performs analysis and reports results of various suppliers programs impact on customer(s) notifying the Director Supplier Manager (DSM) and supplier of success, issues and future growth plan strategies
  • Maintains and drives trending knowledge of products, competitors, technology and customers in the assigned supplier product market
  • Identifies and maintains field supplier relationships to create demand for products and services.
  • Applies technical/marketing/product expertise to position company as the distributor of choice to suppliers.
  • Drives assigned product family through with the company’s and supplier’s local sales teams and customer by attending supplier meetings establishing sales and marketing programs in coordination with the DSM and Supplier Business Manager (SBM) as applicable to increase assigned product knowledge for customers and company sales representatives.
  • Identifies and communicates roadblocks to Product Business Groups (PBGs) and makes recommendations for improvement; supports PBGs objectives; evaluates market conditions and identify inventory strategies; participate in Total Available Market (TAM) to Distribution Total Available Market (DTAM) conversion plans.
  • Other duties as assigned.


Job Level Specifications:

  • Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
  • Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.
  • Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
  • Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
  • Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.


Work Experience:

  • Typically 3+ years with bachelor's or equivalent.


Education and Certification(s):

  • Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Shift timings : EMEA shift hours (1 to 10 PM)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

  • Sonovision - Technical Support Engineer - Troubleshooting

    2 weeks ago

    Bangalore, India SONOVISION AETOS TECHNICAL SERVICES PVT LTD Full time

    Job Title : Technical Support Engineer Responsibilities : - Customer Support: Provide technical support to customers, addressing inquiries, troubleshooting issues, and resolving problems related to software, hardware, or network systems. - Problem Resolution: Diagnose and resolve technical issues through effective problem-solving skills, escalating...

  • Technical Support Engineer

    4 weeks ago

    bangalore, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...

  • Technical Support Engineering

    4 weeks ago

    bangalore, India Microsoft Full time

    Overview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and...

  • Associate Engineer Technical Support

    4 weeks ago

    bangalore, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | Bangalore Function - Infrastructure Job Profile: Associate Engineer Technical Support with Desktop Support knowledge Requirements: Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting

  • L3 Technical Support Engineer

    1 week ago

    bangalore, India Ultrabot Innovations Full time

    Job Description :As an L3 Technical Support Engineer, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction. You will work closely with our customers, as well as internal teams including L1/L2 support, engineering, and product development,...

  • Technical support Engineer

    4 weeks ago

    bangalore, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US  Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat,...

  • Technical Support Engineer

    2 weeks ago

    bangalore, India Trilyon, Inc. Full time

    Job description: The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements. You may be given tasks in helping customers who report problems by either providing them solutions without requiring any...

  • Technical Support Engineer

    2 days ago

    Bengaluru/ Bangalore, India SEVEN CONSULTANCY Full time

    Apply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on TimesJobs.com.

  • Associate Technical Support Engineer

    4 weeks ago

    bangalore, India ChargePoint Full time

    Requirements Strong communication, interpersonal, motivational, and organizational skills Networking fundamentals (TCP/IP, M2M communications, etc.) Cloud based management platform and application support Documentation and creating knowledge articles Capture serviceability and supportability requirements to improve support deliver to...

  • L3 Technical Support Engineer

    2 weeks ago

    Bangalore/Mumbai, India Ultrabot Innovations Full time

    Job Description :As an L3 Technical Support Engineer, you will be responsible for providing advanced technical support to our clients, resolving complex technical issues, and ensuring the highest level of customer satisfaction. You will work closely with our customers, as well as internal teams including L1/L2 support, engineering, and product development,...

  • Senior Technical Support Engineer

    2 weeks ago

    bangalore, India Oracle Full time

    Department Description: Oracle Linux  The Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching...

  • Technical Support Engineer

    4 weeks ago

    bangalore, India Lenovo Full time

    Description and Requirements Junior Service Desk Engineer (I) Job Responsibilities Understanding of the use of common office applications desktop operation and maintenance, in English by telephone, e-mail, online communication and other work to provide IT technical support and services to users, the content includes not limited to: 1....

  • Technical Support Engineer

    3 weeks ago

    bangalore, India UST Full time

    Greetings From UST !!We have an opening for "Technical Support Engineer" position.Yrs of exp : 1-6 yrsLocation - BangaloreMust Have Skills:Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.Working experience on physical servers from...

  • Technical Product Support Engineer

    2 weeks ago

    bangalore, India Applied Materials Full time

    Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.  Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers,...

  • Technical Support Engineer

    2 days ago

    Bangalore, India SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...

  • Technical Support Engineer

    4 weeks ago

    bangalore, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 1 ” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Technical Support Engineer

    2 weeks ago

    bangalore, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Technical Support Engineer

    16 hours ago

    bangalore, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 1” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • Technical Support Engineer

    4 weeks ago

    bangalore, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...

  • CFTS SPOC Technical Support Engineer

    4 weeks ago

    bangalore, India Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...