Process Manager
3 weeks ago
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
Associate Process Manager Roles & responsibilities:
- Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients
- Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients
- Escalate issues to client and internal managers to bring issues to their attention promptly
- Independently handle clients and client calls- establish self as a valued partner
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
- Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents
- Have a thorough understanding of the client's business and related parties to monitor client's activities for unusual transactions
- Perform further investigation on identified suspicious client and client's transactions and report to KYC/AML compliance officer
Functional & Technical Skills:
- Bachelor's Degree in B. Com /BBM or Master's Degree in M.Com/MBA/PGDM
- 6 to 9 years of experience in handling a team of a minimum of 25 members with experience in KYC, AML, and Due Diligence
- Should be good with logical and quantitative abilities to derive information from data.
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.
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