Process Improvement Manager
3 weeks ago
Please note that the working hours will be (10:00 PM IST to 7 AM IST), and this will be a WFM position with night allowances.
Comprehensive Work Study:
- Analyze Work Processes: Dive deep into the intricacies of work processes across various projects & break down individual components.
- Conduct Time & Motion Studies: Document, observe, and measure tasks and workflows.
- Identify Efficiency Opportunities: Pinpoint bottlenecks, redundancies, unnecessary steps, and other areas for improvement.
- Client-Specific Insights: Review Guidelines & study throughput patterns for all our clients to determine target throughputs.
- Evaluate Workloads: Understand variations in tasks & the reason for them.
- Recommend Tailored Solutions: Propose enhancements to optimize client-specific throughputs.
- Lean & Six Sigma Methodology: Apply Lean principles and Six Sigma tools to understand, document, and improve the workflows.
- Standardize Work Methods: Develop and validate time standards for different types of projects. Roll out standardized work models.
- Collaborate with Cross-Functional Teams: Work closely with engineers, annotators, quality managers, talent, and project managers.
- Mentor and Train: Share expertise & provide training on updated processes.
- Monitor Impact: Assess the effectiveness of process enhancements.
- Drive Efficiency: Foster a culture of continuous improvement.
- Education: Bachelor’s degree in Industrial Engineering, Operations Research, or a related field.
- Certification: Lean and/or Six Sigma Black Belt certification.
- Proven track record in conducting time-and-motion studies, process optimization, and efficiency improvement.
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration abilities.
- Ability to mentor and train team members effectively.
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