Process Improvement Manager

3 weeks ago


india Welocalize Full time
As a Process Improvement Manager, your role is pivotal in enhancing efficiency, streamlining processes, and optimizing workflows across our data solution offerings. Let’s delve into the specifics of your responsibilities:
Please note that the working hours will be (10:00 PM IST to 7 AM IST), and this will be a WFM position with night allowances. 
Comprehensive Work Study:
  • Analyze Work Processes: Dive deep into the intricacies of work processes across various projects & break down individual components.
  • Conduct Time & Motion Studies: Document, observe, and measure tasks and workflows.
  • Identify Efficiency Opportunities: Pinpoint bottlenecks, redundancies, unnecessary steps, and other areas for improvement.
Throughput Analysis:
  • Client-Specific Insights: Review Guidelines & study throughput patterns for all our clients to determine target throughputs.
  • Evaluate Workloads: Understand variations in tasks & the reason for them.
  • Recommend Tailored Solutions: Propose enhancements to optimize client-specific throughputs.
Process Optimization:
  • Lean & Six Sigma Methodology: Apply Lean principles and Six Sigma tools to understand, document, and improve the workflows.
  • Standardize Work Methods: Develop and validate time standards for different types of projects. Roll out standardized work models.
  • Collaborate with Cross-Functional Teams: Work closely with engineers, annotators, quality managers, talent, and project managers.
Continuous Improvement Culture:
  • Mentor and Train: Share expertise & provide training on updated processes.
  • Monitor Impact: Assess the effectiveness of process enhancements.
  • Drive Efficiency: Foster a culture of continuous improvement.
Qualifications:
  • Education: Bachelor’s degree in Industrial Engineering, Operations Research, or a related field.
  • Certification: Lean and/or Six Sigma Black Belt certification.
Experience:
  • Proven track record in conducting time-and-motion studies, process optimization, and efficiency improvement.
  • Strong analytical skills and attention to detail.
  • Excellent communication and collaboration abilities.
  • Ability to mentor and train team members effectively.


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