Process Manager

3 weeks ago

Mumbai, India eClerx Full time

Background On the Role:

The CRS UAT Team will work with Technology, the CRS Product Delivery and Operational teams across KYC, Regulatory and Screening to ensure the consistent and effective deployment of transformational initiatives through project management and UAT oversight activities. 

Primary Responsibilities:

The individual will be required to:

-Coordinate with release management team on test cycle schedule and testing readiness

-Develop and communicate testing approach and present plans to stakeholders

-Analyze and create test scenarios/scripts for user acceptance and regression testing based on functional specifications and business requirements

-Lead user acceptance testers in test preparation, planning and execution efforts

-Assist testers in documentation of test results and ensure the test requirements are met

-Identify project risks and defects and develop mitigation plans and workarounds as necessary

-Coordinate with technology partners to resolve defects to ensure proper implementation

-Update and maintain inventory of test scripts developed for each project release and regression testing to ensure alignment with the current system functionality

-Partner with technology to develop automated tests

-Provide regular reporting of testing progress and results and status of deliverables

-Review testing artifacts developed by QA team and provide feedback

-Escalate issues and risks to management as required

-Oversee defect management

-Perform ad hoc testing, as necessary

-Participate in post-release validation activities

Required Experience:

Have 3+ years professional experience at a financial institution Have a 4 year college degree with outstanding academic credentials Have previous experience with UAT and regression testing Have a knowledge of testing life cycle Experience in Agile Scrum Development preferred Experience of program co-ordination/administration Experience of managing projects, or exposure to the end to end project lifecycle, or managing substantial parts of the project lifecycle  Experience of working within a structured project management framework Knowledge of project management tools and techniques  Subject Matter experience in Client and Party Reference Data management and, including: KYC (Know-your-Client) and AML processes, regulations and technology Client Onboarding Workflow Financial services regulatory environment

Desired Skills/Traits

Strategic Thinker Quick self-starter, proactive attitude with ability to work in a fast changing environment and with international locations Organizational effectiveness – establish relationships, work within an enterprise Detailed orientated, strong organizational skills Excellent analytical and problem solving skills Strong verbal and written communications skills with an ability to express complex technical concepts in business terms and to report to management Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness  Strong prioritization skills to balance key priorities and arrive at decisions to balance cost vs benefits Have excellent interpersonal skills necessary to work effectively with colleagues Have the ability to facilitate meetings among stakeholders with diverse points of view Works well in undefined situations Intellectually curious, growth mindset

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