Current jobs related to Service Management, Major Incident Management - Kolkata, West Bengal - Tata Consultancy Services

  • Service Management SME Major Incident Management

    3 weeks ago

    Kolkata, West Bengal, India Tata Consultancy Services Full time

    Years of experience: 6-12 years Job Location: Kolkata Must have skills: The executive will take part in evaluating, planning, and deploying ITSM Process. He / She needs to drive Major Incident Management process end to end. Advance knowledge on handling Major Incident Management. He / She will perform Service Management activity for Client, including Service...

  • 3 Days Left) Security Manager

    3 weeks ago

    Kolkata, West Bengal, India PINKERTON | Comprehensive Risk Management Full time

    Job DescriptionOverview170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded...

  • Manager Taxation

    7 days ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Manager- Taxation Lead a team of professionals to ensure compliance with Income Tax and GST regulations, while also overseeing the collection of Income Tax refunds. Key Responsibilities: Ensure timely compliance with tax regulations, including coordination with government authorities. Manage tax assessments, ensuring proper documentation and...

  • Manager – Credit Collection

    6 days ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Manager – Credit Collection NIS Management Ltd is seeking an experienced and results-driven Manager – Credit Collection to oversee and manage the collection of regular & outstanding payments from our 600+ business clients and 100+ government clients across PAN India. Key Responsibilities: Oversight and management of credit collection process...

  • Manager – Credit Collection

    3 weeks ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Manager – Credit CollectionLocation: KolkataCompany: NIS Management LtdJob Overview:NIS Management Ltd is seeking an experienced and results-driven Manager – Credit Collection to oversee and manage the collection of regular & outstanding payments from our 600+ business clients and 100+ government clients across PAN India. The ideal candidate...

  • Manager – Credit Collection

    1 week ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title:Manager – Credit CollectionLocation:KolkataCompany:NIS Management LtdJob Overview:NIS Management Ltd is seeking an experienced and results-drivenManager – Credit Collectionto oversee and manage the collection of regular & outstanding payments from our 600+ business clients and 100+ government clients across PAN India. The ideal candidate will...

  • Assistant Manager-Accounts

    1 week ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Assistant Manager - Accounts Location: Kolkata Department: Accounts & Finance Job Summary: We are seeking a detail-oriented and experienced Assistant Manager - Accounts to oversee financial reconciliations, expense monitoring, and compliance-related activities. The ideal candidate will be responsible for ensuring accurate financial reporting,...

  • Assistant Operations Manager(Facility)

    2 weeks ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Description The Operation IC will oversee facility operations, ensuring service excellence, managing resources, and maintaining client satisfaction at assigned sites. Key Responsibilities: Operational Management: Lead new site mobilization and ensure smooth transitions. Deploy and manage manpower, addressing shortages effectively. Monitor attendance,...

  • Security Managed Services engineer

    4 weeks ago

    Kolkata, West Bengal, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at...

  • Assistant Operations Manager(Facility)

    2 weeks ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Role Overview:The Operation IC will be responsible for overseeing facility operations, ensuring service excellence, managing resources, and maintaining client satisfaction at assigned sites. The role demands strong leadership, problem-solving skills, and operational expertise to drive efficiency and compliance.Key Responsibilities:Operational Management:Lead...

  • Operational Excellence Manager

    10 hours ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    We are a leading security and facility services provider, operating across multiple branches.This role demands strong leadership, problem-solving skills, and operational expertise to drive efficiency and compliance.The Key Responsibilities include:Operational Management:Lead new site mobilization and ensure smooth transitions.Deploy and manage manpower,...

  • Assistant Manager-Accounts

    6 days ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Assistant Manager - Accounts We are seeking a detail-oriented and experienced Assistant Manager - Accounts to oversee financial reconciliations, expense monitoring, and compliance-related activities. Key Responsibilities: Banking & Reconciliation: Prepare and update Bank Reconciliation Statements for all company-owned bank accounts. Book GST Input...

  • Assistant Manager-Accounts

    3 weeks ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Assistant Manager - AccountsLocation: Kolkata Department: Accounts & FinanceJob Summary:We are seeking a detail-oriented and experienced Assistant Manager - Accounts to oversee financial reconciliations, expense monitoring, and compliance-related activities. The ideal candidate will be responsible for ensuring accurate financial reporting,...

  • Assistant Manager-Accounts

    4 weeks ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Job Title: Assistant Manager - Accounts Location: Kolkata Department: Accounts & Finance Job Summary: We are seeking a detail-oriented and experienced Assistant Manager - Accounts to oversee financial reconciliations, expense monitoring, and compliance-related activities. The ideal candidate will be responsible for ensuring accurate financial...

  • Customer Service Support Manager

    9 hours ago

    Kolkata, West Bengal, India BT Group Full time

    Job SummaryWe are seeking a highly motivated Service Reliability Engineer to join our Service Operations team. As a key contributor, you will be responsible for delivering top-notch customer service and supporting the development of new technologies.Main ResponsibilitiesAssist in the planning and execution of service improvement initiatives.Participate in...

  • Inside Sales and Business Development Manager

    3 days ago

    Kolkata, West Bengal, India Ananta Resource Management Full time

    Company OverviewAnanta Resource Management is a leading provider of innovative solutions for the industrial market. Our company is committed to delivering exceptional value to our customers through our dedication to quality, service, and innovation.Job DescriptionWe are seeking an experienced Inside Sales and Business Development Manager to join our Thermo...

  • Taxation Compliance Manager

    7 days ago

    Kolkata, West Bengal, India NIS Management Ltd Full time

    Taxation Compliance ManagerNIS Management Ltd seeks an experienced Taxation Compliance Manager to lead our taxation team. The successful candidate will be responsible for ensuring compliance with income tax and GST regulations, managing tax assessments, and overseeing the collection of income tax refunds.About the Role:Lead a team of professionals to ensure...

  • Security Managed Services Engineer

    4 weeks ago

    Kolkata, West Bengal, India NTT Full time

    JOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at...

  • Business Development Manager

    7 days ago

    Kolkata, West Bengal, India Vivriti Asset Management Full time

    About UsVivriti Asset Management is a pioneering firm in the mid-market lending space, offering tailored debt solutions to mid-sized entities. Our company has several businesses, including Vivriti Capital Limited, a systematically important NBFC (NBFC ND-SI) regulated by RBI. As of now, Vivriti Capital has disbursed INR 33,000 crores across 400+ enterprise...

  • Secretarial Operations Manager

    5 days ago

    Kolkata, West Bengal, India Ananta Resource Management Full time

    About the Role:We are seeking a seasoned Company Secretary to join our team at Ananta Resource Management. As a key member of our organization, you will be responsible for overseeing the corporate governance and regulatory compliance functions.This is an excellent opportunity to leverage your expertise in corporate governance, regulatory compliance, and...

Service Management, Major Incident Management

1 month ago

Kolkata, West Bengal, India Tata Consultancy Services Full time

Service Management, Major Incident Management
Major Incident Management,Change management, Problem management, Service Management
6 years-12 years
The executive will take part in evaluating, planning, and deploying ITSM Process. He / She needs to drive Major Incident Management process end to end. Advance knowledge on handling Major Incident Management. He / She will perform Service Management activity for Client, including Service Operation / Service transition / Service Deployment & CSI.

Eligibility:

Must possess a excellent Knowledge for all Major Incident Management & other ITSM Portfolios. ITIL Certification is preferred and at least 8 years' experience in.
Responsibilities:
Must have Good Knowledge about ITSM Portfolios.
In-depth Knowledge about Major Incident Management , Incident Management, Change Management , Problem Management , CMDB, , Customer Survey Management , Knowledge Management , Service Request & Service Catalogue Management.
Advance level of experience in Major Incident Management.
Ability to work under high-pressure situations.
Take Charge in Major Incidents and drive towards resolution and restoring the IT Services.
Should be able to take all calls (CAB , TAB, E-CAB, Problem Call) independently & confidently & answer queries in the call..
Determine the Metric (RACI) by which the Services will be measured.
Review the Service Support Model for effectiveness.
Negotiating & Reviewing SLA Expectations.
Monitoring & Reporting on Service Performance..
Must be good at handling Escalations.
Effectively and efficiently delivery in Service Operation..
Help in Driving Continual Service Improvement (CSI).
Create user guides and instructional documents for end-users.
In charge of onboarding/off boarding users..
Train local support team members, Relationship Managers and Clients on all ITSM processes.

As a Lead/SME, you should be able to act as a Single point of contact for the Service Management tower in front of the customer management. Handling of day-to-day operations and take corrective actions based on the customer requirement. Driving all Major incident management calls independently.