Assistant Operations Manager(Facility)
4 days ago
The Operation IC will oversee facility operations, ensuring service excellence, managing resources, and maintaining client satisfaction at assigned sites.
Key Responsibilities:- Operational Management:
- Lead new site mobilization and ensure smooth transitions.
- Deploy and manage manpower, addressing shortages effectively.
- Monitor attendance, collect inputs, and oversee wage disbursement.
- Maintain on-time, in-full (OTIF) delivery as per SLA/SLC agreements.
- Oversee waste elimination and material supply from stores to sites.
- Ensure standardization of operational processes across sites.
- Client & Compliance Management:
- Track client satisfaction, manage complaints, and implement improvements.
- Conduct regular site inspections and performance audits.
- Attend inspections and audits to ensure regulatory compliance.
- Manage crisis situations and special orders efficiently.
- Handle site-level profitability and cost optimization.
- Develop contingency plans (BCP) for sites to ensure uninterrupted operations.
- People & Resource Management:
- Coordinate with HR, Finance, Legal, and other departments for smooth site operations.
- Address staff welfare and handle disciplinary issues.
- Plan and execute training programs based on site needs.
- Ensure retention and redeployment of outplaced staff.
- Oversee resource allocation and ensure adequate staffing.
- Reporting & Documentation:
- Prepare site assessment reports and performance metrics.
- Maintain MIS-based reporting for senior management.
- Ensure proper documentation, reporting, and escalation of critical issues.
- Educational Qualification: Preferably Hotel Management or relevant industry experience.
- Experience: 3-5 years in facility management, housekeeping, security, or operations.
- Strong leadership, problem-solving, and crisis management skills.
- Excellent communication and client-handling capabilities.
We are a leading security and facility services provider, operating across 14 branches with a ₹400 crore turnover, managing services like housekeeping, engineering, catering, security, and more.
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Facility Operations Manager
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