Assistant Operations Manager(Facility)

4 days ago


Kolkata, West Bengal, India NIS Management Ltd Full time
Job Description

The Operation IC will oversee facility operations, ensuring service excellence, managing resources, and maintaining client satisfaction at assigned sites.

Key Responsibilities:
  • Operational Management:
    • Lead new site mobilization and ensure smooth transitions.
    • Deploy and manage manpower, addressing shortages effectively.
    • Monitor attendance, collect inputs, and oversee wage disbursement.
    • Maintain on-time, in-full (OTIF) delivery as per SLA/SLC agreements.
    • Oversee waste elimination and material supply from stores to sites.
    • Ensure standardization of operational processes across sites.
  • Client & Compliance Management:
    • Track client satisfaction, manage complaints, and implement improvements.
    • Conduct regular site inspections and performance audits.
    • Attend inspections and audits to ensure regulatory compliance.
    • Manage crisis situations and special orders efficiently.
    • Handle site-level profitability and cost optimization.
    • Develop contingency plans (BCP) for sites to ensure uninterrupted operations.
  • People & Resource Management:
    • Coordinate with HR, Finance, Legal, and other departments for smooth site operations.
    • Address staff welfare and handle disciplinary issues.
    • Plan and execute training programs based on site needs.
    • Ensure retention and redeployment of outplaced staff.
    • Oversee resource allocation and ensure adequate staffing.
  • Reporting & Documentation:
    • Prepare site assessment reports and performance metrics.
    • Maintain MIS-based reporting for senior management.
    • Ensure proper documentation, reporting, and escalation of critical issues.
Desired Candidate Profile:
  • Educational Qualification: Preferably Hotel Management or relevant industry experience.
  • Experience: 3-5 years in facility management, housekeeping, security, or operations.
  • Strong leadership, problem-solving, and crisis management skills.
  • Excellent communication and client-handling capabilities.
About Us

We are a leading security and facility services provider, operating across 14 branches with a ₹400 crore turnover, managing services like housekeeping, engineering, catering, security, and more.



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