Customer Service Representative

2 weeks ago


Ahmedabad, Gujarat, India Smart Lion Private Limited Full time

Role: Customer Service Executive – US Process Location: Nehrunagar, Ahmedabad Shift: 8:00 PM IST to 6:00 AM IST (Night Shift) Salary: 23K CTC to 30K CTC Key Responsibilities: Customer Engagement: Handle outbound calls for the US process to meet medical compensation targets. Build rapport with customers and ensure a positive, high-quality experience. Performance Delivery: Meet or exceed daily, weekly, and monthly targets. Consistently achieve KPIs and SLAs. Process Adherence: Follow established scripts and protocols for smooth client interactions. Stay updated on process changes. Quality Assurance: Deliver accurate information while maintaining call quality standards. Act on supervisor feedback to enhance performance. What We're Looking For: Strong communication skills with fluency in English. Adaptability to a fast-paced environment. Willingness to work night shifts to cater to US clients. Preferred: Experience in outbound sales, lead generation, or medical compensation processes. Why Join Us? Competitive salary with performance-based incentives. A supportive environment with opportunities for professional growth. Be part of a team delivering world-class service.



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