Retail Training Head

2 days ago


Mumbai, Maharashtra, India The Sleep Company Full time

Job Summary: The Retail Training Head will be responsible for overseeing the training and development of retail staff across all store locations. This role will focus on creating and executing a comprehensive training strategy to enhance sales, customer service, operational efficiency, and leadership skills. The individual will lead a team of trainers and work closely with other departments to drive consistent training programs that align with the company's goals and brand standards. Key Responsibilities: Training Strategy Development: Design and implement a robust retail training strategy to enhance employees' skills in customer service, sales, product knowledge, and operational efficiency. Ensure training initiatives are aligned with company objectives, culture, and business goals. Program Design & Implementation: Develop, maintain, and continually improve training programs for different retail levels (entry-level staff, supervisors, and managers). Create blended learning solutions (in-person, virtual, e-learning) that maximize engagement and learning outcomes. Implement on-the-job training initiatives to ensure consistent learning in the retail environment. Team Leadership & Management: Lead and manage the retail training team, ensuring high performance and ongoing development. Conduct performance reviews and provide guidance, feedback, and mentorship to trainers and junior staff. Training Evaluation & Effectiveness: Develop and implement mechanisms to evaluate the effectiveness of training programs (feedback surveys, assessments, performance metrics). Analyze training results and provide actionable insights to senior management for continuous improvement. Stakeholder Collaboration: Work closely with retail management teams to identify training needs and customize programs to address specific gaps. Collaborate with HR, marketing, and operations departments to ensure consistency in training materials and programs. Foster a culture of continuous learning across all retail teams. Leadership Development: Design and implement leadership development programs for store managers and potential leaders within the retail network. Coach and mentor retail leadership on effective people management, store operations, and sales strategies. Budget Management: Develop and manage the training budget, ensuring cost-effective training solutions are implemented without compromising quality. Identify opportunities to leverage technology and innovative solutions to reduce costs while increasing training reach. Brand Knowledge & Compliance: Ensure all training programs align with brand standards and industry regulations (if applicable). Stay updated on industry trends, competitor training programs, and best practices.


  • Retail Training Head

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