Spa Coordinator

1 week ago


Delhi, Delhi, India Natureallé Full time

Job Title: Spa coordinator

Here's a revised job description (JD) for the role of Spa Coordinator that includes responsibilities related to HR and accounts:

Job Summary:
The Spa Coordinator will oversee the daily operations of the spa, managing full operational functions including HR, financial tasks, and customer service. This role requires strong organizational skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment, ensuring smooth and efficient spa operations.

Responsibilities:

- Daily Operations Management:
- Oversee spa operations, including appointment scheduling, staff management, and inventory control.
- Ensure the spa is clean, organized, and well-stocked with necessary supplies and products.

- Client Interaction:
- Greet clients warmly upon arrival and ensure they have a pleasant experience throughout their visit.
- Provide clients with information about spa services, packages, and promotions.
- Address client inquiries, feedback, and concerns professionally to ensure high satisfaction levels.

- Scheduling and Appointments:
- Manage the appointment booking system, ensuring efficient scheduling of services and staff.
- Confirm appointments and follow up with clients regarding service updates or changes.

- Staff Coordination & HR Functions:
- Assist in recruitment, hiring, and onboarding of new staff members.
- Manage employee records, attendance, and scheduling to ensure optimal staffing levels.
- Conduct regular staff meetings and training sessions to enhance team performance and communication.

- Inventory Management:
- Monitor and maintain inventory levels of spa products and supplies, placing orders as needed.
- Assist in managing vendor relationships and procurement processes.

- Accounts Management:
- Assist in processing payments and managing client accounts, including invoicing and receipts.
- Help maintain accurate financial records, tracking sales and expenses.
- Prepare financial reports related to spa performance for management review.

- Promotions and Marketing:
- Assist in the development and implementation of promotional strategies to attract new clients.
- Help organize special events, workshops, and client appreciation days.

Qualifications:

- High school diploma or equivalent; degree in hospitality management, business administration, or related field preferred.
- Previous experience in a spa, wellness center, or hospitality environment is highly desirable.
- Familiarity with HR processes and basic accounting principles is a plus.
- Strong customer service skills with a friendly and positive attitude.
- Excellent organizational and multitasking abilities.
- Proficient in using scheduling software and basic accounting software.
- Strong communication and interpersonal skills.

If you are passionate about wellness, strong in administrative functions, and looking to be part of a dynamic team that provides exceptional service, we encourage you to apply for the Spa Coordinator position

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