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3 days ago
The role involves resolving L2 issues, implementing minor enhancements, and ensuring smooth day-to-day operations.
Roles and Responsibilities Handle L2 support tickets, troubleshoot, and resolve Sail Point Identity IQ issues.
Develop, modify, and maintain Sail Point workflows, rules, and connectors.
Monitor IAM platform performance and perform routine health checks.
Collaborate with L3 teams for escalations and complex problem resolution.
Support user provisioning, de-provisioning, and access reviews.
Maintain documentation for configurations, processes, and fixes.
Requirements and Qualifications3 plus years of hands-on experience with Sail Point Identity IQ development and operations.
Proficiency in Java, Beanshell, XML, and Sail Point APIs.
Experience in IAM operations, including incident, change, and problem management.
Strong analytical and troubleshooting skills.
Knowledge of IT security and compliance best practices.
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