Technical Support Consultant

15 hours ago

Mumbai, Maharashtra, India ITC Infotech Full time
Job Opportunity Support Consultant at ITC Infotech Location: Mumbai Experience Required: 3-5 Years Job Type: Full-Time Notice period: Immediate to 30 days only.

Job Description: Support Consultant – Mumbai Location Role: L1.5 Support Consultant Responsibilities Provide first-level technical support and troubleshooting for applications built with ASP.

NET,.
NET Core, and MS SQL.

Assist in resolving customer-reported issues and escalate complex problems to higher-level support teams.

Monitor system performance and ensure timely resolution of incidents.

Document support cases and maintain accurate records for future reference.

Collaborate with development teams to identify recurring issues and suggest improvements.

Required Skills Technologies: ASP.

NET,.
NET Core, MS SQLBasic knowledge of ASP.

NET and.
NET Core for application support.

Familiarity with MS SQL for basic database troubleshooting.

Strong problem-solving and analytical skills to address technical issues.

Good communication skills to interact with customers and internal teams.

Ability to work under pressure and manage multiple support requests.

Qualifications Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).3 to 5 years of experience in technical support or a related role.

Basic understanding of web application support processes.

Excellent customer service and teamwork skills.

Kindly share the below details along with your updated resume.

Total Exp: Rel Exp: Skill: Current company with Payroll: CTC: ECTC: NP: LWD: Current location: Preferred location for Mumbai (Yes/No): Holding any Offers and Package: Thanks & Regards Faijunnisa.

Faijunnisa.shaik@itcinfotech.com

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