Servicenow Lead Developer/ Admin

3 days ago

India Ampstek Full time
Title: Service Now Lead Developer/ Admin Location: Remote, India Fulltime.

Job Description:
• Experience: 7+ years administering the Service Now platform across modules: ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
• Technical Expertise:o Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs.o Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.o Hands-on experience with domain separation, scoped apps, data import/export, UI policies.
• Integrations: Proven ability to integrate Service Now with third-party systems (e.g., identity platforms, facilities systems).
• Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
• Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes.
• Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.
• Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.

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