Hotel Receptionist

4 weeks ago

Juhu, India QTONET PRIVATE LIMITED Full time

Job Summary:

We are looking for a warm, professional, and well-presented Female Hotel Receptionist to be the first point of contact for our guests. The ideal candidate will possess excellent communication and customer service skills, ensuring a welcoming and seamless experience from check-in to check-out.

Key Responsibilities:

  • Greet guests with a friendly and professional attitude, creating a positive first impression.
  • Perform check-in and check-out procedures efficiently.
  • Manage room reservations via phone, email, and booking platforms.
  • Answer and manage incoming calls, redirecting them appropriately.
  • Provide information about hotel services, amenities, local attractions, and transport.
  • Handle guest queries, requests, and complaints promptly and professionally.
  • Maintain accurate guest records and process payments and invoices.
  • Coordinate with housekeeping, room service, and maintenance departments.
  • Maintain a clean and organized reception area.
  • Uphold all hotel policies, procedures, and security standards.

Requirements:

  • Proven experience as a receptionist, front desk representative, or similar role in hospitality.
  • Presentable appearance with excellent grooming standards.
  • Strong verbal and written communication skills in English (additional languages are a plus).
  • Proficient in MS Office and hotel management software (e.g., Opera, IDS, or equivalent).
  • Customer-focused with a positive attitude and problem-solving skills.
  • Ability to work in shifts, including weekends and holidays.
  • High school diploma or equivalent; diploma in hospitality or front office operations preferred.

Preferred Attributes:

  • Pleasant personality and welcoming demeanor.
  • Team player with strong interpersonal skills.
  • Punctual and dependable with a professional work ethic.
  • Ability to multitask and remain calm under pressure.

Work Environment:

  • Front desk area of the hotel.
  • Requires standing for extended periods.
  • Uniform and professional appearance required.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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