Area Collections Manager
2 days ago
Tätigkeitsbereich:Finanzen / Leasing & BankingFachabteilung:Operations IndiaGesellschaft:Mercedes-Benz Financial Services India Private LimitedStandort:Mercedes-Benz Financial Services India Private Limited, PuneStartdatum:sofortVeröffentlichungsdatum:..5Stellennummer:MER3VESArbeitszeit:Vollzeit BewerbenAufgabenKey Responsibilities: · Support and lead team to follow up delinquent customers in order to minimize non-performing loan including restructuring activities for customer with temporary cash flow difficulties ; Reduction of early delinquencies and Non-starters ; Responsible for increase in overdue charge collection ; Phone calling/visiting the delinquent customers on daily basis and coordinate with collection/repo vendors to reduce delinquencies. · Monitor and assign outsource agents to follow up delinquent customers and to repossess the vehicle for serious overdue account.(Networking to be via Phone/Fields Visit). · Manage all outsourced vendor partner/s activities to include :outsourced agent performance, Trainings, compliance checks, periodic audits, repossession activities, billing, etc. · Preparing Management reports and circulating periodic MIS and information required ; Ensure all tasks are getting completed as per collection policy; fraud and willful defaulter reporting; ensuring “0” audit findings. · Limiting the write-off as per target ; supporting legal team on loss recoveries wherever required ; Support the team by taking responsibilities. · Planning for the month with targets, weekly milestones, daily run rate, identification of gaps in field ; handling customer escalations and legal escalations. · Travel along with vendor partners to locations across the assigned geography and meet non collectable customers. · Guide outsourcing teams across their locations to handle difficult contracts and keep them engaged and motivated. QualifikationenEducation: · Minimum Degree level education (PG Preferred) Experience: · Minimum 3 years collections and collection management experience · Experience of working with outsource partners to include legal firms, collection and repossession agencies Skills: · Excellent communication skills. · Decision-Maker, effective Negotiator, highly motivated · Ability to perform well under pressure. · Excellence in relationship building · Should be flexible in travelling across the designated area · Problem solving ability Competencies: · Leadership skills: Provide continuous motivation to team members, should be able to lead a team both on-field and office (this includes Non FTE’s) · Technical skills: Detailed knowledge of collection, repossession process. · Professional & Interpersonal skills: Strong communication and negotiation skills at all levels of the organization, Good communications with external parties, in particular with the dealer network. Strong Team player willing to work in a high paced start up environment · Integrity, Passion, Discipline, Respect · Good negotiation skill, and good strategic thinking BenefitsKinderbetreuungParkplatzGute AnbindungBetriebsarztKantine, Café We need your consent to load the Youtube service We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video. This content is not permitted to load due to trackers that are not disclosed to the visitor. The website owner needs to setup the site with their CMP to add this content to the list of technologies used. Powered by
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