Sr. Pega Engineer

2 days ago

Bengaluru, India InRhythm Full time

We’re Looking for a Senior Pega Engineer

Our team is looking for someone who has a passion for developing performant and robust Pega applications while supplying the continued evaluation and advancement of Pega technologies in a given organization.

We’re looking for a natural consultant who can build and maintain relationships in financial and tech environments. The ideal candidate will be a driver of process, accountability, customer engagement, and strategy. This will be driven from a proven ability to plan and execute scalable strategies, superior client management, escalation skills, and the ability to thrive in a fast-paced environment.


Office Requirements

Locations: Bengaluru, India

Number of Days in Office: 5


At InRhythm, You Will

  • Be responsible for driving the design and implementation of Pega case management systems and business process automation for consumer businesses.
  • Work with stakeholders, call center agents and interfacing teams to build business-critical case management and business process automation applications that will enable us to provide an industry leading user experience.
  • Identify pitfalls ahead of time, raising concerns, and managing expectations with all stakeholders.
  • Facilitate and develop process workflow required to support implementation of engineering solutions.
  • Process model design and development, integrations, and general implementation of Pega components.
  • Create sophisticated, research-based prototypes that showcase the designed solutions to stakeholders, technologists, and users.
  • Provide production support, perform root cause analysis, and address defects.
  • Collaborate with globally located cross functional teams in building customer-centric retail consumer banking products or supporting services.
  • Build trusted partnerships with product managers, vendors, and external partners.
  • Define and break out epics/features for others, while maintaining a sense of the whole picture.
  • Work in a cross-functional agile team to deliver working software incrementally.
  • Help InRhythm’s technology division by collaborating on the interviewing pipeline, mentoring less-experienced engineers, hosting tech talks and workshops, identifying industry trends to discuss, and participating in practice activities.


Requirements

  • 5+ years of professional engineering experience with Pega 7 and Pega 8 platform implementation
  • 2+ years of SQL relational database engineering experience


Recent certifications for one of the following:

  • Pega Certified System Architect (CSA)
  • Pega Certified Senior System Architect (CSSA)
  • Pega Certified Lead System Architect
  • Pega CPM Architect (CCA)
  • Pega Certified Customer Service System Architect
  • Pega Certified User Interface Specialist
  • Pega Certified Decisioning Consultant


Experience with Pega and Pega Collections features, such as the following:

  • Activity
  • Analysis
  • Assistance Program Enrollment (allow customers to enroll in payment plans)
  • Business Process Management (BPM)
  • Case Creation Logic
  • Case Management Functionality (creating/managing lifecycle of a collections case)
  • Case Prioritization (Agent Productivity)
  • Collections Data Model (i.e. contact, case, assistance program)
  • Communications (triggering calls or chats to customers)
  • Contact Strategy (logic to determine the contact channel for a customer)
  • Decision Strategy Manager (leverage AI and NLP to analyze customer moods)
  • Inbound/Outbound Interaction Setup (searching inbound call or enabling automated popup for dialer calls)
  • Payments Scheduling (processing one-time payments (OTP), procure-to-pay (PTP), or Autopay)
  • Policy Regulations and Controls
  • Rules Process Commander (PRPC)


Experience with Pega technical features, such as the following:

  • A/B Testing
  • Agent Experience (UI and screens)
  • Data Persistence (PTP / case depositions / attempts)
  • Functional Logic
  • Live Statistics (progress in a transactional flow)
  • Reporting Feed for Analytics (send feeds to other series)
  • Role Authorization / Authentication (determine access controls for specific user roles)
  • Rules Configuration and Execution (contact strategy)
  • Workflow (case management)


Experience with the following responsibilities:

  • Developing and managing Pega Workflows, User Interfaces, Activities, Utility and Decision rules
  • Using APIs to integrate the Pega platform with other micro-services
  • Working with Web Services including REST or SOAP
  • Building integrations using Pega Rules Process Commander (PRPC)
  • Designing integration components using Pega Frameworks
  • Performance Tuning including Performance Analyzer (PAL), Log Analyzer, DB Tracer or Preflight
  • Working on projects using Agile Methodology
  • Designing, developing, integrating and testing Pega's customer decision hub framework applications to support implementations for different lines of businesses
  • Working on Pega Business Intelligence Exchange (BIX) data extraction for analytical reporting
  • Migrating between major Pega versions

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