Sr. Pega Engineer
2 days ago
We’re Looking for a Senior Pega Engineer
Our team is looking for someone who has a passion for developing performant and robust Pega applications while supplying the continued evaluation and advancement of Pega technologies in a given organization.
We’re looking for a natural consultant who can build and maintain relationships in financial and tech environments. The ideal candidate will be a driver of process, accountability, customer engagement, and strategy. This will be driven from a proven ability to plan and execute scalable strategies, superior client management, escalation skills, and the ability to thrive in a fast-paced environment.
Office Requirements
Locations: Bengaluru, India
Number of Days in Office: 5
At InRhythm, You Will
- Be responsible for driving the design and implementation of Pega case management systems and business process automation for consumer businesses.
- Work with stakeholders, call center agents and interfacing teams to build business-critical case management and business process automation applications that will enable us to provide an industry leading user experience.
- Identify pitfalls ahead of time, raising concerns, and managing expectations with all stakeholders.
- Facilitate and develop process workflow required to support implementation of engineering solutions.
- Process model design and development, integrations, and general implementation of Pega components.
- Create sophisticated, research-based prototypes that showcase the designed solutions to stakeholders, technologists, and users.
- Provide production support, perform root cause analysis, and address defects.
- Collaborate with globally located cross functional teams in building customer-centric retail consumer banking products or supporting services.
- Build trusted partnerships with product managers, vendors, and external partners.
- Define and break out epics/features for others, while maintaining a sense of the whole picture.
- Work in a cross-functional agile team to deliver working software incrementally.
- Help InRhythm’s technology division by collaborating on the interviewing pipeline, mentoring less-experienced engineers, hosting tech talks and workshops, identifying industry trends to discuss, and participating in practice activities.
Requirements
- 5+ years of professional engineering experience with Pega 7 and Pega 8 platform implementation
- 2+ years of SQL relational database engineering experience
Recent certifications for one of the following:
- Pega Certified System Architect (CSA)
- Pega Certified Senior System Architect (CSSA)
- Pega Certified Lead System Architect
- Pega CPM Architect (CCA)
- Pega Certified Customer Service System Architect
- Pega Certified User Interface Specialist
- Pega Certified Decisioning Consultant
Experience with Pega and Pega Collections features, such as the following:
- Activity
- Analysis
- Assistance Program Enrollment (allow customers to enroll in payment plans)
- Business Process Management (BPM)
- Case Creation Logic
- Case Management Functionality (creating/managing lifecycle of a collections case)
- Case Prioritization (Agent Productivity)
- Collections Data Model (i.e. contact, case, assistance program)
- Communications (triggering calls or chats to customers)
- Contact Strategy (logic to determine the contact channel for a customer)
- Decision Strategy Manager (leverage AI and NLP to analyze customer moods)
- Inbound/Outbound Interaction Setup (searching inbound call or enabling automated popup for dialer calls)
- Payments Scheduling (processing one-time payments (OTP), procure-to-pay (PTP), or Autopay)
- Policy Regulations and Controls
- Rules Process Commander (PRPC)
Experience with Pega technical features, such as the following:
- A/B Testing
- Agent Experience (UI and screens)
- Data Persistence (PTP / case depositions / attempts)
- Functional Logic
- Live Statistics (progress in a transactional flow)
- Reporting Feed for Analytics (send feeds to other series)
- Role Authorization / Authentication (determine access controls for specific user roles)
- Rules Configuration and Execution (contact strategy)
- Workflow (case management)
Experience with the following responsibilities:
- Developing and managing Pega Workflows, User Interfaces, Activities, Utility and Decision rules
- Using APIs to integrate the Pega platform with other micro-services
- Working with Web Services including REST or SOAP
- Building integrations using Pega Rules Process Commander (PRPC)
- Designing integration components using Pega Frameworks
- Performance Tuning including Performance Analyzer (PAL), Log Analyzer, DB Tracer or Preflight
- Working on projects using Agile Methodology
- Designing, developing, integrating and testing Pega's customer decision hub framework applications to support implementations for different lines of businesses
- Working on Pega Business Intelligence Exchange (BIX) data extraction for analytical reporting
- Migrating between major Pega versions
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