Technical Support Engineer

7 days ago

Hyderabad, India Trigent Software - Professional Services Full time

Walk-In Alert 22nd Sep'25 - Hyderabad

| Technical Support Engineer – ServiceNow + UI Layer (Troubleshooting)


Location:
Hyderabad |
Flexible Shifts
|
Hybrid Work Model


Immediate Joiners Preferred
|
ServiceNow Enthusiasts Welcome

Are you ready to elevate the user experience for thousands of enterprise customers?

At the heart of our ServiceNow-driven ecosystem, we are on the lookout for a
Technical Support Engineer – User Experience Team
who doesn't just troubleshoot… but transforms user experience into excellence. If you're passionate about debugging, obsessed with clean code, and ready to work on a global SaaS platform, this role is for you


What You'll Be Doing:

Be the hero our customers need – resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.

Dive deep into the
ServiceNow platform
, using logs, dev tools, and your expertise to find answers.

Collaborate with global teams to continuously enhance product usability and performance.

Bring clarity to complexity – whether it's a tricky AJAX call or a UI glitch, you'll untangle the knots.

Share feedback that shapes future products, tools, and internal processes.

So, this role is
not just "tech support"
, it's
platform-level troubleshooting for customized business-critical workflows
on ServiceNow. It's
part developer
,
part detective
, and
part trusted advisor
— with
UI/UX context
baked in.


What You Bring to the Table:

Must-Have:

2+ years of experience with
ServiceNow
(Support, Implementation, or Development)

Knowledge of
AngularJS
,
AJAX
,
JavaScript
,
HTML/CSS
,
XML

Basic grasp of
OOP
principles & SQL

Solid debugging chops – logs, root cause analysis, platform performance

Excellent communication – both spoken and written

Bachelor's degree in Computer Science or equivalent experience

Nice-to-Have:

Hands-on with
ServiceNow UI Components
(Client Scripts, UI Policies, Portals, UI Builder)

Familiarity with
Virtual Agent
,
Configurable Workspaces

Experience in
SaaS
or
Web App Support

Knowledge of
Incident Management
,
Knowledge Base
, and
Escalation Flows


What's In It for You:


Onboarding & Training:
Start with an immersive office-based onboarding


Work Model:
On-Site


In-person Interviews:
We believe in meaningful face time


Flexibility:
Be open to shifts – we're global, after all


Growth:
Work with top-tier engineers and product teams


Culture:
Empathy, curiosity, and collaboration are at our core

Ready to Make an Impact?

Let's talk If you're excited about transforming the user experience, solving real-world problems, and growing with a team that values your voice, we'd love to meet you.


Apply Now
|


#ServiceNowJobs #TechSupport #UserExperience #HybridJobs #AngularJS #JavaScript #SaaSCareers #NowPlatform #ImmediateJoiners #TechCareersIndia #HyderabadJobs #UXSupport #PlatformEngineering

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