Sr. accounts receivable analyst

EGNYTE YOUR CAREER. SPARK YOUR PASSION.Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:Invested RelationshipsFiscal PrudenceCandid Conversations ABOUT EGNYTEEgnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit Our Order-to-Cash team supports our customers proactively by identifying opportunities for operational improvements and system optimization. The successful candidate will have a record of success in thinking outside the box to find the optimal and scalable solutions to problems.WHAT YOU’LL DO Partner with Invoicing team, Sales and Customer Success to resolve customer inquiries in a timely mannerFacilitate payment applications to ensure accurate recording, including ACH/wires, checks, credit card and chargeback processingMonth end reconciliation of collectionsPerform daily collection effort including executing dynamic collection and communication strategies to optimize collection channels and solutions based on the nature and history of the delinquent accountsExecute and propose processes that will help automate/ expedite process/ proceduresMonitoring of the Accounts Receivable inbox to insure timely response, redirection, or escalation to all internal and external customer inquiriesGenerate aging reports, collect data and provide metrics around collections as neededOther Ad Hoc as needed YOUR QUALIFICATIONS 4+ years of relevant experience with Mid Tier ERP and handling customer paymentsSuperior working knowledge and experience of Microsoft Excel/ Google Sheets is a mustCommunication: Strong verbal and written communication skills including understanding how to tailor messages towards different audiences and conveying the objective clearlyProblem solving: An analytical problem solver exercising common sense and practical solutions orientationAccountability: A team player who leads by example, holds self-accountable for performance, takes ownership, and champions of new initiativesExperience with Stripe, Net Suite & Sales Force is preferredBONUS SKILLSAdaptability: Being able to establish appropriate priorities and switch gears in a high-paced environment and apply themselves to learning new technologies and adopting new ideasInterpersonal skills: Having the intuition to identify and collaborate with appropriate stakeholders for various mattersGrowth mindset: Welcome both positive and constructive feedback for continuous growthInnovations: Think outside the box to find the optimal and scalable solution to problemsAttention to detail: understand the devil in the details and will take great pride in the deliverablesBENEFITSCompetitive salariesMedical insurance and healthcare benefits for you and your familyFully paid premiums for life insuranceFlexible hours and PTOMental wellness platform subscriptionGym reimbursementChildcare reimbursementGroup term life insuranceCOMMITMENT TO DIVERSITY, EQUITY, AND INCLUSIONAt Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.