US Mortgage Originations

3 weeks ago


bangalore, India Saaki Argus & Averil Consulting Full time

AboutClient

  • A LeadingMortgage Company


JobDescription

Roles& Responsibilities:

Align team members with customer needs specifications allocatetargets techniques and drive tool usage to support taskperformance

To monitor workflow and delegatework accordingly in order to meet the compliance requirements ofthe Stakeholder

Conduct daily huddles weeklystaff meetings to review key performance trends share learningsand

opportunities with team members and developan action plan/ share process updates.

Createan environment of trust open dialogue creativity andteamwork

Maintaining Audit requirementdocuments and meet all audit expectations. Tracking and closing ofall

observation in the Audits.

Ensures performance standards and service levelagreements are met based on minimum

acceptablelevels as set by customer.

To ensure thatquality audits are reviewed and discussed with the team to ensurethat the errors are not repeated.

To positivelyrespond to peak work volume/ pressure situations and have amotivating influence on the team.

To track theprocess for workflow tracking team performance deployment ofresources and capacity

planning.

Effectively manage shift operations leaveplanning

Engage frontline with performancediscussions coach and help develop team members on a 1x1 basisperformance behaviour future development

Develop job knowledge through handson approach


Must HaveTechnical Skills :

Minimum of 2years of Team Handling experience

Handled atleast a team size of 10 to 15 members

USMortgage domain experience a must

Excellentverbal and written Communication

Goodanalytical skills

Must have worked and have thewillingness to work in night shifts

Excellentkeyboard skills


Location: Bangalore


RemoteWork :

No



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