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US Mortgage Originations
3 weeks ago
AboutClient
- A LeadingMortgage Company
JobDescription
Roles& Responsibilities:
Align team members with customer needs specifications allocatetargets techniques and drive tool usage to support taskperformance
To monitor workflow and delegatework accordingly in order to meet the compliance requirements ofthe Stakeholder
Conduct daily huddles weeklystaff meetings to review key performance trends share learningsand
opportunities with team members and developan action plan/ share process updates.
Createan environment of trust open dialogue creativity andteamwork
Maintaining Audit requirementdocuments and meet all audit expectations. Tracking and closing ofall
observation in the Audits.
Ensures performance standards and service levelagreements are met based on minimum
acceptablelevels as set by customer.
To ensure thatquality audits are reviewed and discussed with the team to ensurethat the errors are not repeated.
To positivelyrespond to peak work volume/ pressure situations and have amotivating influence on the team.
To track theprocess for workflow tracking team performance deployment ofresources and capacity
planning.
Effectively manage shift operations leaveplanning
Engage frontline with performancediscussions coach and help develop team members on a 1x1 basisperformance behaviour future development
Develop job knowledge through handson approach
Must HaveTechnical Skills :
Minimum of 2years of Team Handling experience
Handled atleast a team size of 10 to 15 members
USMortgage domain experience a must
Excellentverbal and written Communication
Goodanalytical skills
Must have worked and have thewillingness to work in night shifts
Excellentkeyboard skills
Location: Bangalore
RemoteWork :
No
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