▷ [15h Left] Support Desk
4 weeks ago
Dive into the world of Okta data insights as a CSP Cloud Operations As a member of the CSP Cloud Desk Support Team, you will work with data within AWS ACE and our Salesforce instance to drive informed decision-making and account accuracy. You will collaborate with cross-functional teams and stakeholders to optimize our sales makers’ experience and enhance overall business performance.
Who we’re looking for:
- Problem Solver: Ability to think critically and analytically.- Innovative Thinker: Applies creative approaches to problem-solving.- Self-motivated: Driven to excel in a fast-paced, data-driven environment.- Excellent Communicator: Able to explain complex processes clearly to others.- Detail-oriented: Meticulous in data analysis and documentation.
Your Impact
- Improved experience for Okta Sales teams through data hygiene and pipeline cleanliness.- Provide actionable recommendations for business growth and revenue generation.- Ensure accurate customer segmentation for targeted marketing.- Increased customer engagement through optimized campaigns and engagements.- Enhanced performance of marketing campaigns through data-driven decisions.
In this role, you will:
- Support a regional theater sales team in AWS ACE administration and related tasks- Collaborate with internal and external teams to map accounts and provide pipeline updates- Review deal structure and provide operational support for Private Offer creation- Review SRRP Audits and take ownership of support tickets- Complete deal tagging across multiple tools to ensure proper sales compensation- Monitor inbound and outbound deal originations and associate to the correct SFDC Opportunity
Skills and Qualifications
- Bachelor's degree preferred- Preference given for previous experience with AWS ACE and AWS Marketplace- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and present complex findings to non-technical stakeholders.- Ability to work independently and in a team environment, managing multiple priorities and meeting deadlines.- Strong analytical thinking and problem-solving skills, with keen attention to detail.
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