Service Engineer

4 weeks ago

Pune, India Nitshaw Wood Panel And Surface Technologies Pvt Ltd Full time

We are looking for a skilled and proactive Service Engineer (Mechanical) to join our growing technical support team. In this role, you will be responsible for delivering exceptional after-sales service, including machine installation, breakdown support, operator training, and client relationship management across India.

If you're passionate about solving technical problems, love being on the field, and have hands-on experience with industrial machinery or woodworking equipment we want to hear from you

Key Responsibilities

  • Attend to customer breakdown calls (on-site & remote support).
  • Diagnose and resolve mechanical and basic electrical issues in machines.
  • Conduct installation and commissioning of woodworking machines and tools.
  • Train operators and customer service staff on machine operation and daily maintenance.

  • Create and maintain service documents:

  • Pre-installation checklists

  • Installation reports

  • Customer service records

  • Follow up on service-related payment collections.

  • Promote and handle AMC (Annual Maintenance Contract) discussions with customers.
  • Ensure high levels of customer satisfaction and post-sales support.
  • Travel extensively across India for on-site assignments and client servicing.

Desired Candidate Profile

Must-Haves:

  • ITI or Diploma or Bachelors degree in Mechanical Engineering.

  • 3–5 years of relevant experience in:

  • Woodworking industry

  • Capital Equipment or Industrial Machinery

  • Strong mechanical troubleshooting and servicing skills.

  • Excellent communication and interpersonal skills.
  • Willingness to travel extensively (pan-India).
  • Confidence in interacting with top-level management and operators alike.

Good to Have:

  • Prior experience with woodworking machines and processes.
  • Knowledge of machine tools, dust collectors, CNC, or material handling systems.
  • Experience with installation documentation and post-sales technical support.

Why Join NITSHAW?

  • Work with cutting-edge woodworking and capital equipment.
  • Gain exposure to leading brands and manufacturers across India.
  • Strong focus on learning, training, and technical growth.
  • Competitive salary with field travel allowances.
  • Be part of a supportive and professional engineering team.

Apply Now

If you're a hands-on engineer who thrives in a field-service environment and enjoys solving real-world machinery challenges — click Apply and join a company that values technical excellence and customer commitment.

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